Miele Ireland – New spare parts policy

[conormccleane]

Hi,
I am a freelance service technician working in Ireland and 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of my work has been on Miele Professional machines with our Health Service. I would like to make a number of comments and welcome constructive replies.

I was recently informed by Miele Ireland that spare parts at trade prices are now only available to their service partners. In light of a lack of response from Miele, I can only assume this means their own “in-house” service technicians; please correct me if I am wrong.
Does the same situation apply in the UK?

Miele Ireland have re-organised their fault reporting process in the last number of months and now encourage on-line reporting of faults. Also their once excellent customer-facing spare parts department appears to have been downgraded in terms of contactability and responsiveness.

While Miele Ireland have a right to pursue more efficient processes, the net effect of these efforts is to “pull” service and spare parts functions away from the freelancer and “push” them towards their own service department.

When I explained this to my major customer of many years, he said it appears to be “bully-boy” tactics and effectively forces him to use Miele Service.

Is this practice restrictive and an example of “exercising exclusive privelege” a.k.a. monopolistic.

Thank you for reading.

Conor!

[iadom]

Re: Miele Ireland – New spare parts policy

Moved to General Trade forum, it may get more views and comment here. 😉

I think the situation you describe has been the norm in the Uk for quite some time. :rolls:

Jim.

[russell555]

Re: Miele Ireland – New spare parts policy

“miele service partners” are the network of approved non miele staff …. if you have been doing miele proffessional for a while it could be worth contacting miele direct to see if you could get accreditation….. as miele tend to use agent more for the commercial work than for the domestics…
also get access to the techincal documents too….which helps

[Author]

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