Miele washing machine water leak

[pace72]

Hi, I have an 18 year old Miele W562 Prestige Plus 6 washing machine, it’s worked faultlessly, but has developed a leak. Until recently, the leak has been fairly minor, and I have just been syringing water out of the bottom pan, every few washes.
I decided to investigate, as the machine had started to go into fault on every wash. I looked inside and diagnosed the leak from the drum to pump bottom hose.
I have fitted a new replacement hose, but there still seems to be water in the same place, around the union with the drum and the hose. I have also noticed a drip on the bottom of the drum at the back.
Is there anywhere else I should be looking, or should I give up and buy a new machine!

[electrofix]

take lid off and check top hoses

you can also check the hose between soap draw and drum, they harden and split

plus the door rubber

Dave

[pace72]

Thank you Dave, I will have a look at the top components. It seems to leak more if it’s had a heavy load, so I guess it could be any connection to the drum?
The door seal looks okay, and theres no water at the front of the drum.
Is it possible that there is a hole in the drum?
Being as the machine is 18 Y/O, am I waisting my time with it, in your opinion?
It’s just it seems to work well and quietly otherwise, and I’m guessing the new Miele machines are not as good quality wise?
Thanks,
Paul.

[electrofix]

mines older than that still ok

cant be drum as they are almost bullet proof

most likely a hardened hose or a hole in the door rubber

in most miele machines you can leave the kick strip off and just about see into the base while its running with a torch. so you can see when and where it drips

Dave

[pace72]

Thanks, I’ll take a closer look.
After changing the hose, I put it through a cycle, and then took the front panel off. The water seemed to be around the bottom hose connection to the drum. I also noticed a drip off water at the back of the drum, but importantly there was no wet at the front.
I guess when spinning the water can find its way out of any poor connection.
I will run it again, then pull it out and take the side panel off, and look at the other connections to the drum, and the filler/tray connections.

[pace72]

Okay Dave, I ran the machine with the L/H panel off. Its definitely the hose form the dispenser tray to the drum. It leaks bad when filling. I also noted was bit of a leak on the small hose at the very to of the drum.
Would you know of a good place to get these parts on line? I have looked on ebay, but its all 2nd hand stuff. I have also looked at a lot of online parts suppliers, but without much luck.
Also, when fitting the new hoses, do you have to use any silicone grease, or do they go on dry (once everything has had a good clean)?
It’s a W562 Prestige Plus 6, Type: HW07-1

[electrofix]

go direct to miele. they wont be cheap but often cheaper then elsewhere

hoses ar £38 and £26 from miele

you can order online

https://www.miele.co.uk/c/spare-parts-and-accessories-24.htm

select full spares catalog and put in model and take it from there

Dave

[pace72]

Thanks for your help Dave, I will get on the case!

[admin]

Thanks for the advice.

[Author]

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