Miele WT2670 door won’t close

[Firestarter]

Having trouble with a Miele WT2670. The display says “close the door”. The message came up midprogram according to my customer. I have tested the door lock – OK. I tested the switch connections back to the board fitted bottom right – OK. I’m presuming a board fault, but not sure which board? Anybody any ideas ❓

[washermanuk]

Re: Miele WT2670 door won’t close

Hi matey been looking at tech details cannot find anything relating to that
close the door fault? :rolls:
the door lock is connected 2 the power module price approx from miele £350 Door lock is £53 😯

Electrical components are monitored by the power-programme module (ELP).
If the power-programme module (ELP) registers a fault, it passes a fault signal to the selection module (EW).
The selection module (EW) then indicates this fault via the display.
Technical faults are saved by the power-programme module (ELP).
If communication between the power-programme module (ELP) and the selection module (EW) is interrupted, the selection module (EW) automatically indicates that a fault exists.
If you need more help let me know and ill ring miele tech for you
tbh not had this fault myself but does sound like door lock at fault tho?
hope this helps? Brian

[Firestarter]

Re: Miele WT2670 door won’t close

Absolutely and definately not the door lock. Think I may refer my customer to miele as it is only 3yrs old and let them deal with trying to sell her a new module. Ta very much anyway. Gord

[Firestarter]

Re: Miele WT2670 door won’t close

A Miele engineer attended today. He replaced the door lock – no change. He then informed the customer it required a new module at a cost of £350 for the part and just under £100 labour.

I told my customer this would probably be the senario and to complain about the cost as the machine is only 3 years old. This won her a concessional sale and reduced the total price to just under £300.

I have when asked in the past which machine is the best I always used to say Miele, but over the last few years since the introduction of the new design (where the front lifts off) I have changed my mind.

I look after many Miele machines and I see alot of faults. Door glasses that slip causing leak on fill. Armatures failing after 3 years. Failing dispensers. Now a module after 3 years. I did see a topic where someone was suggesting Hotpoint was better than Miele – yes this maybe over the top, but if I were to buy a new machine tomorrow it would not be a Miele.

[Author]

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