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i have just been out to a “hotpoint” wf 340 the machine is 13 months old
the customer decided to take us up on the repair which was reported on the phone as overfilling and would be half the price for us to do it than for indesit went into the house and saw the machine had one broken top spring and both sussie pegs had come out pulling off the pressure pipe upon repairing all that mess i turned on machine and the motor has had it so tried new motor still no good sop board has gone
now during all this time the customer was telling me of her disapointment with this machine as she has had hotpoint all her life and would not have anything else as i am packing up to leave as she is now going to ring “hotpoint” to get them to fix in walks her husband and hears me say to his wife that indesit will do the work for 90 quid her husband then points out that it is a “hotpoint” machine and he would not buy cheap italian crap
i then explained that the machine is an indesit just rebadged as hotpoint with a larger price tag
his face turned purple he then starts shouting out about being ripped off after about a minute he calmed down and apolagised for shouting at me knowing it is not my fault and says that if he had known what it was he was buying he would have bought something else
as i left he was asking about whether or not he has been mis sold this item as it is not what he paid for ie a hotpoint and was talking about trading standards etc
i am guessing he has no chance in hell of any comeback but why not surely he has been conned or ripped off in some way surely if the machiens are identical the prices should be too surely if it is just an indesit it should say so
something like
hotpoint manufactured by indeshitRe: mis selling
It still has the Hotpoint drum and cabinet so it is not really a rebadged Indesit, more like a rebodged Hotpoint. 😥
Jim.
Re: mis selling
In all fairness, the Hotpoint manuals do say “The Indesit Company” on the back page…
Re: mis selling
TBH customers have no chance on this as it’s perfectly easy to find out who makes what or at least in most cases it is with a bit of research.
I’d like to see him reject a Mercedes because it was built in Portugal or a VW that was built in Brazil!
I’m afraid that old chestnut of “caveat emptor” will apply here and I suspect that the customer would be told that, had they researched the purchase properly and fully, then he would have been all too aware of who owned Hotpoint and where a lot of the guts came from, or was likely to have been from at the very least.
It never ceases to amaze me how much research people will do after they have a problem, but not when they go to buy something, especially major stuff like appliances, TV’s and the likes, they just blindly assume that they’re all the same and all do the same thing or, as is the case here, assume that the name on the box reflects what’s in it.
My opinion, too much assuming, not enough actual researching and trusting a salesperson in most of the chains (no offence to those that work in them, but you know what I mean) can be a serious mistake given the level of product knowledge they often have.
K.
Re: mis selling
Remember never to ASSUME anything as it usually makes an
ASS out of U and ME
silverbroomRe: mis selling
Get your facts right this machine was made in Britain in the Hotpoint factory only part that is truly Indesit is the PCB – Indesit is just the parent company – poor build quality & design is down to previous Hotpoint management
Re: mis selling
Incorrect, at 13 months old it will more than likely have the Indesit specified welded outer drum and Indesit dispenser and fill valve assembly.
Possibly even the Indesit pump and filter assembly at the front as well. That is to say, along with the PCB, all the bits that fail in a very short time on the Indesit machines themselves.Jim.
Re: mis selling
franz wrote:Get your facts right this machine was made in Britain in the Hotpoint factory only part that is truly Indesit is the PCB – Indesit is just the parent company – poor build quality & design is down to previous Hotpoint management
Management don’t make decisions on build quality and design.
That’s left to the accountants. 🙁Steve
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