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This mornings programme 14 minutes 50 seconds in. Bad boys NAC for not looking after your customer. The engineer from another company did call and fix it first time? Fan oven element maybe?
Don
Good find Don.
The timing on that is weird; we’ve been talking about this kinda thing within the WTA for a couple of months or more, though not specifically NAC, just this kinda take calls and a slice of the pie then pass it onto whoever.
There will be more on this, I reckon, in the coming weeks, and this might serve to push it up the agenda a bit.
I’m not going to say to much about the specifics of this because I don’t want to wake up next to a horse’s head or something like that but it’s not a good picture that’s painted.
K.
well nac should take responsibility if they pass on the work but no doubt there will be some sort of get out clause
are they not vetting their engineers hmm
Dave
I don’t think you ever met or had much to do with the illustrious leader Dave. If you had, you’d understand why that kinda way of going about things is par for the course.
As to standards, clauses, vetting and so forth again, if you had experience, you’d not be surprised if any or all were little more than aspirations or perhaps even illusions to woo people into a false sense of security. Including traders I should imagine.
Of course, I don’t know many things for sure and couldn’t swear on the good book was the case but, if it quacks like a duck…
Thankfully, this isn’t a secret though; that program is viewed by 2-4 million people. Kinda hard to hide from that.
K.
have heard you talk about him but never met the weasel
they took over the Dasa too didn’t they in the hope of fooling people
Dave
Yup, the DASA site was “taken over” by NAC and made into a vessel to try to get work for NAC. There are people involved who I can say are somewhat disappointed at this outcome.
I don’t want to get into it too much but, this was the feeling we had (WTA) some time ago on what was wanted from the WTA, we blocked it. Then all hell broke loose as a certain person was given a hard “NO” to his notions of what to do, as we viewed it as an attempt to gouge the repairers and possibly customers. Teddies were well and truly ejected, and I and others were threatened; it was not a pleasant experience.
And yes, we kept the receipts. We have the evidence to prove this beyond what’s in these forums, unedited, preserved for all to see and form their own opinions on.
(As an aside, this is one of the HUGE benefits of forums, you can search and you can ask so even if you can’t find anything on a topic like this one, others can often point you to the history, be that for technical stuff or things like this, there’s a record that’s saved. While social media channels seem better to some, they lack that. Just saying.)
In effect, this is a topic for discussion. What businesses like this do is set up as a man-in-the-middle who takes a cut (often a big one) for just passing on details of repair requests that they hoover up online to indie repairers and I and others think that’s wrong. It is a whole topic in and of itself and it’s not restricted to our industry by any means, there are clones of the same in loads of sectors and, like many as is shown to be the case here, they often take absolutely no responsibility for anything. But they’re happy enough to take your cash and punters in some cases.
Then there are the pseudo-insurers that do this sorta thing as well.
We see it every few months, often with repairers asking if it’s safe to work for this or that company with many of them renaming themselves or whatever and it’s only when we prod a bit that it’s found that they’re shady as hell.
What also gets my goat at times is, repairers agree to do work for these people (why, I have no clue) when all they’re doing is propping up the practices and encouraging people like this to keep at it as, they see it as there’s always some mug out there that will work for them so, they carry on. Even if you guys lose money or customers get ripped off… they don’t give two s***s as they got paid.
Repairers and customers are just collateral damage that they don’t care about.
K.
Sidetrack… if you’re still with me…
Conversations and thoughts on this among other things but, a lot to do with this is why there was the article on the 80s a couple of weeks ago.
The reason is that in order to open up the discussion on the topic, the scene had to be set, the history of it all lad out and why and how we ended up where we are today. At least, in some sort of condensed, consumable and entertaining format that people would actually read and get.
Trouble is, the 80s were fairly easy as I was only starting then and there’s not too much about it. I got onto the 90s and I am struggling to condense it, so much so that I’m thinking on splitting it into sections or chapters with what Don and others pointed out the other day on the thread for it actually opened up more rabbit holes I’d forgotten and weren’t’ on my radar as I had a kinda intent, how we got to this point. I will get back to that thread in time.
After that, I have to write up the WTA stuff on the subject or, during it, depending on how the connections go.
My point is, this is a rot that set in a long time ago and at every turn it seems that any number of parties is out to screw over the repairers. I want to halt that in so much as I possibly can and a part of that is to try to help repairers (and customers) understand things.
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