Neff B4540 oven E15 error

[AndrewT]

The oven is just under a month old and during use it locked the door and displayed “E15”. Turning it off and on got the door unlocked but the error code is still present and the front controls are inoperative.

I have a few questions….
Should I approach the retailer (Currys) for help or should I contact the manufacturer (http://www.bshappliancecare.com/Neff/neffenr.html#)?

The oven was delivered on June 2nd and it failed on July 1st – should they just replace it?

Any idea what has actually gone wrong?

thanks
Andrew

[gegsy]

Re: Neff B4540 oven E15 error

Hi
If you can provide the full model off the sticker either around door opening or on the door itself, then we can identify yours as there are quite a few with that part model number. 😀

Greg

[AndrewT]

Re: Neff B4540 oven E15 error

Thanks for the reply….

Type HTHB76s
B4540N0EU/02 (<— FWIW, I think that's N E)
FD8702

cheers
Andrew

[gegsy]

Re: Neff B4540 oven E15 error

Hi
Basically the oven has either gone above 380C or module has gone faulty.
I would contact store as it has a definate fault coming up, and see what they have to offer.

Greg

[AndrewT]

Re: Neff B4540 oven E15 error

Thanks for the helpful reply, Greg. I’ll give Currys a call tomorrow.

I don’t know whether this is related….. I also remember that a few weeks ago I selected bottom heating with fan and the oven wasn’t heating at all. I momentatily selected top heat then back to bottom heat and it was OK after that.

[gegsy]

Re: Neff B4540 oven E15 error

I wouldn’t think that has any relevance TBH.
More likely its lost the plot 😀

Greg

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