Neff gas hob won’t stay lit

[Pww1955]

Asking on behalf of new neighbours who have inherited this issue….gas lights but goes out immediately you release the control knob. I think the issue could be the flame failure device which I assume is the spike sticking up near the igniter. Sorry I don’t have a model number for this hob but was wondering if this could be a simple replacement fix or is it going to be a new hob?
Cheers in advance
Paul

[don]

Without the ENR and FD number which are situated on the underside of the hob it’s hard to say. It does sound like like it though a Gas Safe engineer will be required to diagnose and repair.

Don

[Pww1955]

Hi Don,
Thanks for the heads up on where to find the info for the model no. I don’t suppose you know how it would be attached to the worktop? Never had any dealings with hobs before unfortunately…

Paul

[kaibart]

The repair has to be done by a gas safe engineer

[don]

Pww1955 wrote:Hi Don,
Thanks for the heads up on where to find the info for the model no. I don’t suppose you know how it would be attached to the worktop? Never had any dealings with hobs before unfortunately…

Paul

Neff are usually fitted with 2 small springy clips on each side. It may even have been put in with mastic, I hope not though. A torch will be needed.

Don

[electrofix]

if you take off the buners there are 2 things sticking up from the hob. one probe is the ignighter the other is a flame sensor to stop gas flowing if the flame gets blown out

its likely this sensing system has failed and needs to be replaced. once we get a model we could give you an idea of poss part price provided that part is faulty but as said above since your replacing a gas component it must be fitted by a suitably qualified engineer

Dave

[Pww1955]

Thanks all,
I’ll see if I can get the model info and pass on all your suggestions. At least with that info I can see what parts if any are available and an approximate cost. They can then make an informed decision.

Paul

[electrofix]

you can take a look at the burners. make sure all the flame slots / holes are clear. thats all you can do safely as a non professional

Dave

[Author]

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