Neff V4380 not washing or drying

[SteveBC]

Our Neff V4380 has stopped washing and drying. The lights come on, the water flows, it clicks a lot but then goes silent and does nothing. I’ve tried powering it off and restarting but still nothing.

This problem seems to have built up over the last two or three of washes as I noticed on a couple of occasions that the clothes hadn’t dried but assumed I’d forgotten to put the dry cycle on and ended up drying them on the radiators. When the wash but no dry scenario happened again this morning I tried to put the dryer on and although it spent a minute or so switching on and off it eventually gave up though appeared to have kicked out a little heat in that time.

Tried it again tonight but now it won’t do anything on either wash or dry cycles.

Any advice gratefully received.

[Penguin45]

Re: Neff V4380 not washing or drying

If you set it to spin, does the motor run, ie, does the drum turn?

This old lady uses a carbon brush drive motor – they’ll almost certainly be worn out by now. Article on brush motors HERE. Will need the full model number to identify suitable brushes to fit your motor.

Power off if you intend to investigate this yourself.

Penguin45.

[SteveBC]

Re: Neff V4380 not washing or drying

Hi Penguin45

I tried putting it on the spin cycle and it made the usual noises, the water drained away but the drum didn’t turn.

The full model number is V4380X0GB/13 FD 8209 400932.

Cheers

Steve.

[Penguin45]

Re: Neff V4380 not washing or drying

Right. Odds on the carbon brushes are worn out, computer detects that the motor won’t go = fault. Article on carbon brush motors HERE.

On this particular motor, you will need to remove and strip the motor and replace the “brush plate”, which comes with new carbon brushes fitted. P/no is 496876; spares@ukwhitegoods.co.uk will get one for you.

Power off, if you intend to do this yourself.

Penguin45.

[SteveBC]

Re: Neff V4380 not washing or drying

Cheers for the response Penguin45. I lost interest in doing the job myself when you said ‘you will need to remove and strip the motor and replace the “brush plate”‘ – sounds too complicated for me. I’ve asked one of your engineers in the area (who I’ve just noticed is also a moderator for a quote).

Thanks

Steve

[SteveBC]

Re: Neff V4380 not washing or drying

This is resolved now.

You were right Penguin45 the brushes had worn. Your fellow moderator iadom who happens to be the nearest engineer to me came round on Saturday morning and identified as much. However he also showed me that part of the motor was worn which meant that if just the brush plate was replaced the same fault would occur again and he advised that I should either have the whole motor replaced or consider getting a new machine.

As its a decent machine and I didn’t want the hassle of getting a new one I decided to go ahead with the £225 repair which is obviously costly but reasonable considering the cost of the new motor.

So thanks Penguin for the advice on here and thanks particularly iadom for coming out on Saturday, talking me through the details of the fault, showing me why I shouldn’t just have the brush plate replaced and doing the repair so promptly once the new motor arrived. The machine is obviously working fine now.

I’m glad I didn’t do a DIY job and just replace the brush plate as in a few weeks or months I might have been in exactly the same position.

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