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The WTA Team have negotiated a new contract with the company above. Payments are as follows ~
Laundry = £50 (completed)
Refrigeration = £50 (plus £25 sundries if required)
Cooking (Electric) £50
Cooking (gas) £60 (non system) £75 (system)Parts will be supplied free of charge.
If you are already on the WTA network you don’t have to do anything, if however you have recently joined kindly contact me on ‘Dales.Electronic@btopenworld.com‘ with postcodes you want to cover and skillsets.
As always if you don’t want to be included in this work let me know.
Thanks ~ Ian
Re: New Contract work ~ Minerva Services
Hi, just noticed this. You say if your on the WTA network you don’t need to do anything. Thing is i never hear anything further. ??
MichealRe: New Contract work ~ Minerva Services
The guys pass on all the members details to the company. Essentially, put your name in the hat as it were.
It’s then down to the company to make contact if required, if they want to, if they have a need to and the WTA can’t really do a lot about that part I expect.
K.
Re: New Contract work ~ Minerva Services
Sorry, I don’t know them at all. Ian or Lawrence will probably be able to help you with that.
K.
Re: New Contract work ~ Minerva Services
OK lets deal with both of the above mention points ~ Minerva Services are an underwriting company that takes on the responsibility of covering warranties for manufacturers that import products into the UK. ie Manufacturer pays them so much for each appliance and they cover the cost of repairs within the warranty period. In this case they have taken on responsibility of spares supply and labour payments directly. This is very popular with the smaller appliance manufactures as it saves them having to set up their own service network. Many of you will already be getting paid by them but through a third part service provider.
WTA Engineer Lists ~ let me try an explain this to flesh out what Ken has mentioned above. All members of the WTA are listed on our engineer list, this gives their company name, contact number and address, the postcodes they cover and their skillsets. This list is given to companies once a national payment plan has been negotiated ie You agree to pay the engineers this much and then you can have the list. Once the list is handed over to the manufacturer/service provider/underwriter it becomes their service network and they can choose who they want. They usually pick the company with the best skillsets first and then put those with less skillsets as second or third choice. Or they may have a large distributor that has his own network and wants a seller service contract (DAD to name but one) The choice is theirs and has nothing to do with the WTA team. Basically, we open the door for you guys, its up to you to keep your foot in it by providing the service these guys want, if you don’t then they will pick someone else.
Updated 19th October 2015 – New Contract work ~ Minerva Serv
‘It is with great pleasure that I can announce that WTA members have been appointed by Minerva Services to carry out work on the Vestel manufactured range of products under the Sharp, Servis, AGA Rangemaster and Electriq brands
The start date is 2nd November 2015.
All spare parts will be supplied free of charge by Minerva and supported with full technical support.
In line with earlier agreements those that are already on the network have no need to do anything further, those that are new to the WTA should supply details of their postcode coverage, skill sets, contact email and telephone numbers which will be forwarded to Minerva for consideration.
Minerva will subsequently send out a service level agreement (SLA) which lays out payment rates, response times, dispute resolution and contact names and numbers together with other requests.
For all further information and to sign up if you are a new member please contact me (Ian Dales) email – Dales.Electronic@btopenworld.com‘
Re: New Contract work ~ Minerva Services
Email admin and it will find its way to him or you can PM him
Re: New Contract work ~ Minerva Services
Hi Ian,
Your email address is coming up as invalid?
Take off the coma at the start and also at the end..These old un’s don’t use computers much hey Ian. :rolls:
Bryan
Re: New Contract work ~ Minerva Services
Well if they read the the post they would see it was a statement ie including ”””””” and when did you last see an email address ending .com”””
Re: New Contract work ~ Minerva Services
Well if they read the the post they would see it was a statement ie including ”””””” and when did you last see an email address ending .com”””
well with BT anything is possible..or should I say impossible 😆
bryan
Re: New Contract work ~ Minerva Services
A quick update here ~ kindly remember that if you are not a WTA member your name WILL NOT be forwarded to Minerva for consideration. So if you have let your membership lapse you won’t be on the new listing until you rejoin. Just letting you know 🙂
Re: New Contract work ~ Minerva Services
Good morning everyone
We are pleased to announce a partnership between ourselves Minerva Service and Vestel UK utilising the expertise of WTA members.
This is to carry out work on the Vestel manufactured appliances under the Sharp, Servis, AGA/Rangemaster and Electriq brands
The start date for this is the 2nd November 2015.Both ourselves and Vestel are very pleased and excited to be working with WTA members, and we will do everything we can to make your work easier
Vestel will be present at the next WTA meetingMany WTA members will already know us but I would like to say a big “hello” to members yet to deal with us
Spare Parts
Spare parts will be supplied free of charge by Minerva and a stock holding of common spare parts is also possible for engineersWe will upload all technical documents, parts lists, exploded views, and wiring diagrams etc. to our website http://www.minervaservice.co.uk for engineer access
We can also email you any documentation needed and we are here to give you full technical supportPayment Rates and SLA’s
We have negotiated a payment rate of
£60 for the Sharp jobs
This is based on a higher priority level for Sharp which is same day/next day attendance for the service callThe rate for the Servis, AGA/Rangemaster and Electriq brands etc. is
£50 for electric, no tub changes or bearing changes
£65 for gas,
£50 for refrigeration
£25 sundries
The SLA is simply, contact the customer within one working day and attend within three days of thisWe are working to achieve a high first time fix rate and parts will be sent overnight to you (if you do not hold stock) please retain any parts not used as stock
In any event if you attend a service call on our behalf you will be paid for this regardless of the issue even if it is customer error
All we ask is that the exact nature of the problem is recorded in your report along with a photo of the rating plate (confirming the serial number which is very important)Please be honest if it is a blocked filter report a blocked filter, you will be paid for the job no quibble
Job Management
We use the Mercury System from Hatchgate Software to manage jobs and can integrate with you if you have a similar systemIf you use another system you can access your jobs via the Mercury Service Web Portal using any browser
We will send you login details and instructions with your next jobThere is also a Mobile App which makes life easier to complete jobs and upload photos etc. as you go
Some of you have already met Melanie Swain who will be visiting engineers for feedback and to discuss other opportunities and possible improvements with you
As I said before we want to know how we can make things better/easier for you by working with youPlease send us a copies of:-
Your public liability insurance certificate
Your employers liability insurance certificate (if applicable)
Your gas safe registration details (if applicable)For members that are new to the WTA please also supply details of your:-
Postcode coverage,
Skill sets
Contact email
Contact telephone numbersContact Details
Please contact our service team on 01759 487840Our office opening times are:-
Mon 8:00am to 5:30 pm
Tues to Friday 9:00am to 5:30pm
Saturday 9:00am to 12:30Address:-
Minerva (UK) Ltd
Minerva House
26 George Street
Pocklington
York YO42 2DQEmail :- admin@minervaservice.co.uk
For anything relating to jobs or parts please feel free to contact our service manager
Troy Burton on 07949 656977Alternatively contact any member of our team on the number above
We look forward to working with you
Kind regards
Martin
Martin Neagle (Operations Director)
Mobile: 07894569063
Email: martin.neagle@minervaservice.co.ukMinerva (UK) Ltd
Minerva House
26 George Street
Pocklington
York
YO42 2 DQCompany Registration No 9301080
Re: New Contract work ~ Minerva Services
All those that have put there details forward for contract work should now have had contact from Minerva.
Please be mindful that this is only the beginning of this partnership and that there is the potential for more work going forwards.To that end can we please make every effort to make this work.
if you have any issues please contact Martin as above or as a second option contact myself or Ian Dales by PM.Minerva have a refreshing perspective on how they want to do things such as paying you regardless of what you find the fault to be,and no bearings or tub jobs.
This is a golden opportunity and one that rarely comes round so its up to WTA members to show what working with independents can achieve.
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