Home › Forums › Public Support Forums › Help And Support › Washing Machine Help Forum › New Samsung washer and long haired kids problem?
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bluin.
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March 21, 2023 at 4:55 pm #101820
bluin
ParticipantI just want to check if the below pic is normal for new Samsung 5 series washing machine.
My wife and 2 girls have long hair and with our old washing machine I was very casual about cleaning the hair off the door but cleaned inside seal. But with this new washer it bunches up during the wash and does the below:

Is this normal? It looks on the verge of leaking (but didn’t)?
My old washer the hair gathered the same way but didn’t actively push against the seal during the cycle, like above. Which is what I’m checking.
And with this new machine if I don’t clean the hair away, every wash, it does leak as the seal is compromised. This does make sense – it’s just I didn’t need to to do this on the old washer. Which makes me think that there’s a fault or these new machines are not so robust?
Is this a sign of the door making weak contact with the door or are the new machine designs just not as hardy as my old (12 year old) Samusung?
March 30, 2023 at 11:56 am #486294andyjawa
Participant“I just want to check if the below pic is normal for new Samsung 5 series washing machine”. Very common on any machine and you cannot blame the machine just because you have to wipe the glass and wipe the door seal of hair otherwise, especially on rinses, the seal is not made between the glass and seal lip = leaks. Well u just answered your own question anyway whether the old samsung ” coped” with the problem and this one does not or the kids were either not born at the time or had short hair or the paddle design might have changed but still not a machine fault as such.Better the hair goes there than wrapped around and under the pump impellor!
“Is this a sign of the door making weak contact with the door or are the new machine designs just not as hardy as my old (12 year old) Samusung?” weak contact = doubtful, and design is not as hardy = Well could well be but that is pure guess work whether it is or isn`t.March 11, 2025 at 11:02 pm #486295bluin
ParticipantApologies – i never noticed your reply (I have a dishwasher issue and noticed the notification on this thread as i was posting.)
*Update – it was a faulty washing machine. It not only leaked from the door (not hair related) but also beneath the machine. I didn’t bother to explore the issue – i just videoed it leaking in operation and they replaced the machine.
The new one works fine but has developed a faint ticking/clicking noise when it rotates during wash (not during spin). It’s past it’s warranty now and other than the faint noise it’s working fine. I’m just hoping i haven’t bought another POETS day machine.
I may do a post if it gets worse but if it makes 5 years, I’ll be semi happy… (we ordered a tumble dryer and washing machine at the same time during this period. Tumble dryer had to be replaced twice and washing machine once. Unsure whether this was extremely bad luck or the machines are just poorly quality checked – even when trying to deliberately buy simpler versions, with less bells and whistles.)
April 4, 2025 at 11:19 am #486296RamonaYork
Participantbluin wrote:Apologies – i never noticed your reply (I have a dishwasher issue and noticed the notification on this thread as i was posting.)
Long hair can definitely cause tangling issues in newer washers. A laundry bag or hair filter might help reduce clogs and keep your washer running smoothly. Also, check the drum and filter regularly to prevent buildup. It’s a small extra step, but it saves a lot of hassle later! Research wasn’t my strong suit, so I went with UKWritings for my dissertation help. I used https://ukwritings.com/buy-dissertation and their buy dissertation option really delivered. The methodology chapter was precise and academically solid. I’ve recommended them to two of my classmates already.
*Update – it was a faulty washing machine. It not only leaked from the door (not hair related) but also beneath the machine. I didn’t bother to explore the issue – i just videoed it leaking in operation and they replaced the machine.The new one works fine but has developed a faint ticking/clicking noise when it rotates during wash (not during spin). It’s past it’s warranty now and other than the faint noise it’s working fine. I’m just hoping i haven’t bought another POETS day machine.
I may do a post if it gets worse but if it makes 5 years, I’ll be semi happy… (we ordered a tumble dryer and washing machine at the same time during this period. Tumble dryer had to be replaced twice and washing machine once. Unsure whether this was extremely bad luck or the machines are just poorly quality checked – even when trying to deliberately buy simpler versions, with less bells and whistles.)
I also faced a similar problem. happy that you found it.
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