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drums are one thing but doors are another.
if made properly a sealed tub could last well they just choose not to. take the early hotpoint WMA units where a cheap seal caused thousands of drums to fail once they got it right they were not bad machines.
breaking a door hinge or door handle is a common practice and to have to pay £90 (or more) for a door when all you need is a £10 hinge is not only wasteful but not really good practice. AS a customer if I had this done to me I would avoid any product by the same manufacturer not to mention tell all my friends.Dave
wilf wrote:Argos price for new washers start at £139.99 with a guarantee. Whats left to mend? A friend has had a cheapie Indesit for 5 years never gone wrong “If it packs up I’ll just go and get another at that price it doesn’t owe me anything” Us repairers are a dying breed, get used to it!
wilf
Starting with the selling price of £139.99. Take out the VAT and you have £116.58. Then there is the dealer mark up, manufacturing and distribution costs etc.
So where is the money to pay for a warranty call out or do they just give the customer a new one same as they do with kettles and toasters?Steve
you have to remember the cost of replacing a machine is far higher than the original cost of supply by the time you add up pick up and delivery of new unit and disposal of the old one
Dave
Correct. Explained in more depth here:
Exchanges are the last thing either a manufacturer or retailer wants to be doing and why they avoid it like the plague and why they pay you guys to fix them, not walk in and condemn them, as much as you might want to. 😉
And, why they all get huffy and shirty when you do so as, in their view of the world, they’re paying you to prevent that.
Once it gets to an unsustainable level, they bin the agent as it’s no longer cost effective to use them.
But the repairer’s view is that, if it for example needs and full tank at say £200 it’s more cost effective and better for the customer to replace the machine when, once you see the cost to provide a replacement, just isn’t the case. The cost to exchange, plus the cost of the product makes that not a viable business model.
And on some contracts, where you get beat up on spares usage guess what one of the KPI’s (I hate that term) is? That’s right, parts costing so as you see more sealed assemblies that cost more, your costs go up, you look bad through absolutely no fault of yours.
That’s all fine and dandy until it’s you getting the bill for the parts then waiting to get paid so, you’re out the cash between the job being completed and getting paid. Bet hardly anyone’s given thought to what that costs them.
So you see, though I opened this topic from a purely customer-centric and environmental angle there’s actually more to it and it damages repairers more than they may realise aside the blindingly obvious loss of repair business.
K.
Just tested a Hotpoint and Whirlpool.
Do not recommend them as the wash performance is utterly woeful, like totally terrible.
It doesn’t show up in images but on the test swatches you’d struggle to tell the difference between a 40 and 60 wash and they’re not all that much better than the blooming fast wash! Shockingly bad.
But then they are A+++ -30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} so methinks some temp cheating may be happening, just a hunch. 😉
K.
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