New work for WTA members.

[Dales-Electronic]

The WTA has negotiated a work contract with insurer ‘Big Warranties’ I have laid out the rates below. Later today I will post the SLA and if you want to take on this work fill it in and send it directly to them ~~ the extract below is the letter sent to BW rates which were accepted.

The rates that I can offer you are as follows and depend upon whether you supply the parts to the engineers or if they have to source them – If the latter then we use the pricing structure of Connect Distribution as a price guideline.

Electric General ~ £55.00p a call (add £5.00p if the engineer has to source parts)
This covers washing machines, dishwashers, electric cookers
etc.

Gas ~ £65.00p a call (plus as above add sundries if needed)
Gas cookers (standard size)

Refrigeration ~ Non system £55.00p system £65 + sundries

Range Cookers & American style Refrigeration ~ £65.00p (sundries £28 extra if required)

Regarding congestion charges, parking etc. I would suggest this is done on an individual basis depending upon location.

This work is only available to WTA members and a copy of your WTA number will be required.

Some of you may already be doing work for them and have negotiated separate contractual deals. If so this does not apply to you.

[Dales-Electronic]

Re: New work for WTA members.

As discussed above just fill in the form, copy and paste to your headed notepaper and send it off to their address below ~~

DATE

NAME
COMPANY NAME ADDRESS ADDRESS ADDRESS

Dear W.T.A. Member

Firstly, thank you for your commitment to support Big Warranties and their out of warranty after sales service.

Big Warranties is a new service provider specifically set up to support the brands you cover. We feel confident that we can manage this vitally important area of the business professionally and effectively. There will also be a high level of support and an equitable rate for the job from BIG Warranties.

Discussions with the W.T.A. regarding the use of its members for our service provision have been very positive and following on from this it our intent to add more work to the network.

We appreciate that our requirements and service levels may be different from those required by your other Brand owners, however, we regularly review our customers opinions and need to ensure we remain competitive within this niche market.

It is important that there is also a professional relationship between our customer and you therefore we always advise the customer that our engineers will contact within a certain period to arrange a suitable time to repair the appliance. Where possible, BIG Warranties will inform you of any preferred or non-committed dates the customer has.

Please find the requirements and process outlined as follows:

We will issue call details by e-mail and request that you contact the customer the same day if before 2pm or the next morning if after 2pm.

Upon successful contact, you would discuss details of the job and agree a suitable time with the customer as to when you will visit.

We expect the customer and us to kept informed throughout the journey i.e. parts being ordered, ETA on parts, etc

The engineer report should be returned along with your invoice to Big Warranties showing clearly what action has been taken to rectify the fault and giving details of any other issues or further action required.

When and where possible we will provide the model number, serial number of the appliance, which needs to be verified.

To achieve the highest possible first-time completion rate, we will accept the fitting of any suitable generic spare part, which will then be paid for using Connect Distribution as a price guideline, subject to repair limits in place, which BIG Warranties will inform you of.

If the product is deemed irreparable and requires replacing, please advise BIG Warranties as per the instructions on the booking email sent.

Your invoices will be paid at the end of each month. They must be submitted within sixty days of completion of the call and contain the labour agreed with the WTA plus any parts used, after which time they will become null and void.

As you can appreciate it is vital that we make contact immediately a call arises, and the key factor is for us to have your record details on file. For this reason, we would ask you to keep us informed of changes, particularly your telephone number and e-mail address. In addition, please advise us if you are away from your business or unable to carry out Service calls i.e. training courses and holidays so that we can make temporary arrangements in your postcode area

Please complete the section below duly signed and thus accepting of the above. This needs to be returned the BIG Warranties. There is also a bank details section which must be completed, as this will ensure you get paid. Please also enclose you’re a copy of your Public Liability Insurance Cover. BIG Warranties engineer coordinator will confirm via once you have been set up.

We look forward to developing a long and successful partnership with you.

Yours sincerely

———————————————————————————————————————————————To: From:
BIG Warranties Ltd Address: _________________________________
Richmond House
Richmond House Address: _________________________________
Bournemouth
BH2 6EZ Address: _________________________________

Postcode: ________________________________

Telephone Numbers: _______________________

Email Address: ____________________________

I/We confirm my/our acceptance of the terms of service support to BIG Warranties in accordance to the above

Signed: _________________________________ Date: __________________________________

Name: __________________________________ Job Title: _______________________________

Banking Details – this is for BACS purposes

Account Name: _______________________________________________________________________

Account Number: ______________________________ Sort code: _________________________

Bank Names& Address: __________________________________________________________________

_____________________________________________________________________________________

[Dales-Electronic]

Re: New work for WTA members.

Once they receive the filled in form they will contact you for skillsets and postcodes covered together with you WTA membership number. Enjoy.

[Lawrence]

Re: New work for WTA members.

Ian do you have an email for them

[timdowning]

Re: New work for WTA members.

Apologies if I’m wrong but is this company linked with other companies we were advised to be wary of?

[Author]

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