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Hi, I really hope someone can help me! We have an integrated Electrolux fridge-freezer which has broken – it’s less than four years old but Electrolux came out today and say they can’t repair it. They haven’t really given a good reason, just that there is no gas going to it but not a leak.
Should this have happened after less than four years? Or am I over a barrel and need to get a new one? And if I get a new one, can I buy a non-integrated and just put it in the hole where the old one was? I really can’t afford to spend the same kind of money again!
Thanks.
Re: Nightmare with an Electrolux fridge freezer
Ring them and ask for a full report, if it’s lost refrigerant did the Eng remove the appliance and check pressure’s. If he had usually their is an option to have it regassed. If it has not been removed and properly assessed insist on a call out refund.
Re: Nightmare with an Electrolux fridge freezer
Thank you lee8. They said that they checked the gas and there’s nothing going to it, but apparently there’s no leak. But they were really vague about what the problem might be. I’ve rung them today and am waiting for them to return my call.
Re: Nightmare with an Electrolux fridge freezer
Gas can only escape via a leak. The first action is piercing into the pipes and measure the pressures, it has been known for it to indicate no refrigerant when it’s been a blockage, the next step is to vac the system, that should show any leak. I suspect that in 35 min allowed the Eng has no time, rebooking a 2nd visit with a possibility of it being unsuccessful is expensive. It’s better for the 1st tech to spend a little extra time on it, hopefully he has a leak detector, although most “Managers” prefer not to supply expensive tools to people they perceive as morons. Most leaks tend to occur around door frames and can be bypassed or on an evap, which can be replaced. But rather than taking up valuable time repairing products they play the old internal unrepairable leak card and right it off.
It’s likely the one visit gave that tech a completed call, which increases his “performance “. It’s vital the tech remains productive and that’s how it’s measured by the “management”. Asking for a 2nd visit with time means no completed call, reduces his “performance ” making him less of a team member and more of a liability.
It can be more cost effective, for them, for you if you don’t have insurance or can hassle a replacement it’s less so.
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