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Re: Not all manufacturers are bad
Penguin45 wrote:Sovereign, perhaps?
That’s Haier, not exactly helpful to repairers. 😉
K.
Re: Not all manufacturers are bad
OK, the firm is Gorenje. Around two years ago i did sign up to sell the ISE machine as you know, but then had an issue with the financing of the warranty liability (which was later resolved).
As this had implanted the idea of retailing into my head i decided to look around and see what else was on offer. After considering all the options i decided that Gorenje seemed a good bet considering their prices and the standard two or five year warranty.
Gorenje also allow the retailer to do the warranty work on their own sales through ISDAL. The payment per job is currently £40 + VAT with spares at cost (bought from ISDAL) good prices.
The washing machine range starts at less than £140 + VAT from D.A.D. for a basic 1400 RPM spin (WA50140) with a TWO year guarantee.
In the last two years i have sold almost 120 Gorenje machines mostly the same model (which makes spares stocking easy) to existing customers. Every one has worked perfectly from installation and as you can imagine at these prices and with a two year warranty they are easy to sell even with a hefty markup. To be honest i have not made much from warranty work as they are very reliable, but i do have a lot of happy customers.
As spares are very reasonably priced the machines should generate lots of post warranty work and they are easy to work on. the only downside being the non removable front cover, but it is reasonably easy to lift tub out of top. Not that i anticipate doing this too often as they have chunky bearings fitted 6206ZZ & 6205ZZ. There is a single control module fitted behind the facia which is a complete solution – so no seperate slave timers, input modules or board comunications errors. There is a full set of error codes and test routine and access to Gorenje tech web site. Large removable rear panel. Module, pump, interlock, motor and door seal very easy to fit.
As you know Ken i did want to sell ISE’s too when the warranty issue was resolved but it was not viable to deliver to my neck of the woods at the time due to delivery costs. If anybody wanted to sell both they would complement each other being in different price ranges.
Andy 😀
Forgot to mention Gorenje only deal with independant retailers so no competition from the sheds on price.
Re: Not all manufacturers are bad
Sadly Gorenje are, my little spies telling me, chasing volumes and that means I’m afraid that they are indeed speaking to “sheds”. I do apologise but I can’t say any more than that and I cannot elaborate at the moment.
Gorenje appliances are not underwritten Andy, which was your concern with ISE at the time if I recall. There is also no guarantee that the work will be passed to the seller so far as I am aware unless you have a contract with Gorenje that states otherwise. Some people do, some don’t it appears to be dependent on several criteria.
So long as it’s mainland UK there is (or should be) no issue with delivering ISE. I don’t understand if there’s a problem there, certainly where you are there is not, nor so far as I am aware, has there been any issue.
But Gorenje is well known and some of the guys here have tried it. Nuff said.
In the end, like most things, it’s up to you but there’s little or no conflict with ISE at all, Gorenje do their thing, we do ours.
I think ISE is a better bet on balance, but that’s up to you to decide and not me. At any rate, whatever I say on the subject could be construed as biased so it’s best left at that from my perspective.
K.
Re: Not all manufacturers are bad
Ken I am not doing a comparison with ISE, that was not my intention, so no need to be on the defensive. Just trying to pass on my experience so that it might be of benefit to others as i thought that was the intention of this excellent web site. But as i wrote earlier , i know you guys are involved with ISE and i don’t want to upset anybody.
If Gorenje do start selling through ‘the sheds’ then i am certain that they will live to regret it as it would almost certainly alienate all the indies who retail their machines. Their present stategy of putting out warranty work to the independant sector through an agency, coupled with the incentive to retail machines has got to be sucessful (as i know you will agree 😉 ).
The rumours that Gorenje want to deal with the sheds were rampant when i began to retail their machines two years ago, so i don’t take them too seriously.
When you say that Gorenje machines are not underwritten like ISE was i find it difficult to understand your point Ken. As a sucessful business, Gorenje have been around for about 55 years and they are the 4th largest supplier of white goods in Europe, producing around 3.5 million appliances annually, which they sell into 60 different countries. This cannot be compared to a brand new company, with no financial resources, relying on an amount that is placed aside from each sale to cover the warranty liability on a machine with no track record.
When i approached you at the time the warranty issue was resolved with regard to selling ISE’s i was told that to deliver to my area would cost too much unless i could come to some arrangement with another retailer in my area. This thread is probably still on the ISE forum if you have a look. It was when John anounced that the liabilty was covered by an insurance company. I replied ‘What a good idea! (or words to that effect)
kwatt wrote:But Gorenje is well known and some of the guys here have tried it. Nuff said.
Could you be more specific?
Andy 😀
Re: Not all manufacturers are bad
I’m not being defensive Andy, if it sounded that way it wasn’t intended to be. I just think that Gorenje will do their thing, we’ll do ours and if people want to use Gorenje that’s fine, I’ve no issue with it.
And no, I don’t want to elaborate as it would probably be viewed as me having a dig and I can’t be bothered with the stick. 😉
K.
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