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just got our 1st online threat ,
all because we didnt reply quick enough by phone , even though i was bouncing emails back and fourth to the same customer .
online inquiry – rural area i though i would be nice and answer real quick with lots of info likley prices etc and i would check if we can over their area ..
in between this some nasty emails crept into inbox – re service isnt good enough the phones engaged , they demand a phone call after 4 now .bla bla bla
i replied sorry we dont have any cover for you area .. she then calls up to check i was telling the truth – huh me not telling the truth .
anyway her last words before she put the phone down was
ill give you a nice review on trip adviser , that’s a new one on me – i thought this site done holiday etc
ill give her as good as she gets , will wait and see
this online review thingy is getting to be a bit of a tool for these types of customers .
Re: ONLINE THREATS SEEM TO BE CATCHY
funkyboogy wrote:this online review thingy is getting to be a bit of a tool for these types of customers .
More like a weapon! :rolls:
K.
Re: ONLINE THREATS SEEM TO BE CATCHY
yeh k and sadly most of us dont have the time to respond in the best manner if at all ,
maybe a wta service at some point ?
Re: ONLINE THREATS SEEM TO BE CATCHY
For a small fee Funky I can go on-line and give you shed loads of good reviews. 😉
E.g : “…These guys are awesome”………”they called and fixed my doo dah before I could put the phone down!”…….I wouldn’t think of calling anyone else out to sort my problems”……” Miracles are done whilst I waited, fantastic service, I don’t know how they can do it so cheap!….”
Re: ONLINE THREATS SEEM TO BE CATCHY
ok martin ill buy you a pint hows that ?.
this service can be had at a relatively low cost online , i would rather just send gregor round and video it lol
Re: ONLINE THREATS SEEM TO BE CATCHY
funkyboogy wrote:ok martin ill buy you a pint hows that ?.
I never EVER thought I would hear a Scot say that, wow, I accept! 😀Re: ONLINE THREATS SEEM TO BE CATCHY
Martin wrote:I never EVER thought I would hear a Scot say that, wow, I accept! 😀
Perhaps if you stopped noising them up or insulting them that might change. 😉
K.
Re: ONLINE THREATS SEEM TO BE CATCHY
bed and breakfast – maybe when the Edinburgh festival is on – that place is just mental busy , name your price for a room.
even better ex council house in Stirling has been rented for 16k for a week for the ryder cup ..wtf.
my brother inlaw has been quoted 4k for his 2 bed flat for the ryder cup week .
anything around Stirling area is rental madness for this –
so yeh bob b and b but only for a short spell
Re: ONLINE THREATS SEEM TO BE CATCHY
It’s no good opening a B & B if you got a bad review on trip advisor. 😉
Bob
Re: ONLINE THREATS SEEM TO BE CATCHY
You can usually spot a d88k head by their comments.
An example that annoyed me was a local Spanish restaurant, a tapas bar me and the OH are friends of the owners. I was reading on Trip advisor a terrible review, only one circle, the guy slated the place. Now the owner has run his own business in Southern Spain, Southern France and the UK, he’s a sommelier and has worked for some of the top restaurants around London.
This muppet complained the dish portions where too small, its a Tapa’s bar, that is what Tapa is, also the food is fried and too greasy. He backs his comments with “I’ve lived in Spain for 5 yrs and this place bears no resemblance to authentic Spanish cuisine”.Tell that to the cook,she was born and raised in Spain, she’s been cooking in Spain for the best part of 45 yrs and her son 25 yrs.
I’m still angry and I’m not the owner. There are a lot of fried dishes in Spain, I got married in Spain and of the 7 courses in the wedding meal there is always a tradition of having a fried course, we had sheeps brains, in batter, I’m sure Mr Critic hasn’t had that in his 5 yrs in Spain.
I defo need a holiday.
Re: ONLINE THREATS SEEM TO BE CATCHY
lee8 wrote:I defo need a holiday.
Some might suggest therapy instead. 😉
K.
Re: ONLINE THREATS SEEM TO BE CATCHY
It seems this problem has finally caught the attention of mainstream media…
http://www.bbc.co.uk/news/technology-28448912
K.
Re: ONLINE THREATS SEEM TO BE CATCHY
One of our staff decided we needed a Facebook page, I hate the thing but fair do’s.
So a customer posted a massive rant about how awful we are, how we broke her cooker and so on. Unfortunately, she missed out a couple of key facts: We’d spent £167.24 on a new oven door as hers had fallen off/hinges snapped etc, and it was a fixed fee chargeable. We attend, our engineer gets nothing but abuse from her husband as he removed the knackered hinges, when he doesn’t respond to the customer – husband turns round and kicks the brand new door through. Of course, we’re left with some bad press on FB, Yell etcetc, which we removed as completely inaccurate- but in this day and age – that’s all people need to see.
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