Patten or Genuine Spare Parts ????

[Dales-Electronic]

Re: Patten or Genuine Spare Parts ????

Excellent idea Dave – Even the small guys could work with that one. We just download what we need but have the facility there to get what we want when we want it. As a safety feature you could have it password protected to keep the general public out if you wanted.

[Dave_Conway]

Re: Patten or Genuine Spare Parts ????

brian wrote:I need to reduce the number of Merloni machines that are BER due to lack of information or the cost of spares.

A customer on the phone this morning prompted me to remember something in conversation which popped up last week regarding this particular comment.

Customer today with an Indesit W103, bearing failure after 2 years, inner bearing desintigrated to such an extent that the customer could not remove the shell and phoned me for a price of replacement backplate unit. After determining which of the two he needed, I quoted him the list price of £45.66 inc VAT, at which point he stopped me there with the reply “The machine only cost £180, I’m not spending that much on it !”

So, in reply to your comment about reducing BER machines by increasing spares info or even cost (the backplate isn’t that expensive is it ?) I would encourage you to talk at a high level with the people who make the decisions on the selling price of the appliance in the first place.

Had this customer paid a “realistic” price for the appliance he would almost certainly have been quite happy to pay for the replacement backplate.

Increasing the longevity of any appliance has substantial benefits for all of us……..

Further comment from Brian on this would be most welcome.

Dave.

[kwatt]

Re: Patten or Genuine Spare Parts ????

Now add a very reasonable £50 callout to do that repair and the bill comes to £112.40 including VAT, shockingly just under most insurer’s limit (or maybe that’s a bit cynical ;), but it does represent 62.44{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the purchase price of the appliance to replace one component which, let’s face it, should not have failed in that space of time.

If you were the customer, what would you do?

K.

[Dave_Conway]

Re: Patten or Genuine Spare Parts ????

kwatt wrote:If you were the customer, what would you do?

Quite, and this was a DIY repair, no labour involved and he still didn’t want to spend out on out 🙁

Dave.

[admin]

Re: Patten or Genuine Spare Parts ????

Thanks Dave for hitting the nail squarley on the head, but I wonder if Antonio and his brother heard it???????

kevin

[streetlighter]

Re: Patten or Genuine Spare Parts ????

Hi all
I work on my own.
Most of my van stock is patten spares due to cost
I can’t have any accounts with any manufactures, although I do have all the cd’s as they speed up my calls and ensure correct part is supplied to me.
All I can say about hpt spares at the moment is ” armature inc carbons ” was £15 now you cant get them so £60+vat for a motor kit. Now the job is lost due to the cost. (Was a very easy / cheap / effective job )
So here we go again more pattern spares.
I liked the hpt tecnical line used a lot while with E.E.B and since private, but now is no more. I know nothing about any common faults / cures so I scrap um and get the customers differant brands. sorry 🙁
distripart cd is spot on all those lovely manuals just ready to print out and cheaper than the hpt one ( free updates for a year )

[brian]

Re: Patten or Genuine Spare Parts ????

😀

[brian]

Re: Patten or Genuine Spare Parts ????

Not sure where you are based….but, the 1603071 are still available from most regional distributors and a couple of nationals…..eg, Masterpart, Edinburgh Components, Seme, Crum and Sons, etc etc.

Cheers

Brian

[Dave_Conway]

Re: Patten or Genuine Spare Parts ????

No stock at SEME anymore, I bought them all 😆

Dave.

[brian]

Re: Patten or Genuine Spare Parts ????

Good idea !!

[streetlighter]

Re: Patten or Genuine Spare Parts ????

Hi all
Why is it when you call hpt spares line, one min you get someone nice who will order the part number you want and the next min you get a right stroppy (black and white large animal found in fields) who only wants the model no* and refuses to tell you what part number you actualy ordering. 😡
What a jekel and hyde company. ❓ ❓ ❓
When I pay £31 for a part i could get for £13 (if it was stocked that is) I like to know it is the correct part.
She even asked if i wanted the ref or the frz stat on a one stat f/f, doesn’t inspire confidance does it ❓
Why cant anyone with the rather expensive Partfinder 2 order direct or at least get trade prices even if pay by visa every order ❓ ❓ ❓

[brian]

Re: Patten or Genuine Spare Parts ????

If you order by credit card and prove (by headed paper etc) you are trade you are entitled to 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} off list. Orders must be faxed and a call for the credit card details will then be made byMDA.

(Although 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} is not going to get you very far…..).
😉

[kwatt]

Regards the poll I placed on the front page Brian, is that enough to gauge public opinion or do you want me to leave it running for a bit? I think that the sentiment has been made pretty clear to all manufacturers that use electronic fault reporting on the basis of the information thus far and, even if you expanded that to ten times or more the sample you’d get pretty much the same result.

Here’s the thing, without too much free analysis for you, if the public feel that way about a simple fault code how do you think they will percieve a brand/manufacturer that will not at least point them in the right direction when it does fail and display and error code?

K.

[brian]

Re: Patten or Genuine Spare Parts ????

Thanks for running the poll…..the results were as expected.

All of the comments made have been noted and the availability of technical information is under discussion. It’s obvious that as machines become more complicated (eeproms and the like) more and more are going to BER’d if the correct technical information is not easily available.

Thanks again.

Brian

[kwatt]

Yeah, you got it Brian. 😀

The problem is that I’ve had and, we’ve seen here even just yesterday, examples of customer’s getting these codes flash up, having no idea what the problem is, trying to find out and can’t so they scrap them without even calling an engineer. This is the way things are now, the public see a replacement appliance as more viable than a repair is in many cases.

Hence and, there’s no offence intended here, on lower range products we just don’t want the aggro and it’s not worth learning how to diagnose the faults as people won’t pay for the repair anyway, in fact many won’t even pay a callout! Simply this is because many of the (mainly mass-market) appliances have been systematically devalued to the point where customer perception is extremely low, many of my customers only expect to get a couple of years or so out a machine these days.

This is not just the fault of the manufacturers of course as the big two retailers in the UK have a lot to answer for as well, but in the end the manufacturers let them away with forcing appliances to be designed to a price, not a standard and yet they and consumers still expect the service levels to reflect the standard, not the price.

Ain’t gonna happen!

K.

[Author]

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