Poor Wash Results

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  • December 31, 2005 at 6:55 pm #151593
    wilf
    Participant

    Re: Poor Wash Results

    customer…..”whats all these?”
    me…..”energy lables we have to put them on its the law”
    customer peering over his glasses…”oh……ah euro crap…so whats yer cheapest?”

    true trust me!
    wilf

    December 31, 2005 at 7:25 pm #151594
    kwatt
    Keymaster

    Current Poll

    I know, it takes all sorts but you can see from the above poll what people are concerned with.

    K.

    January 1, 2006 at 9:18 am #151595
    Martin
    Participant

    Re: Poor Wash Results

    wilf wrote:sometimes its good to take a step back and think I ONLY FIX THEM I DONT MAKE THEM

    Wilf,

    I think you are a prime candidate for needing Soap Powder & Technology Training. The modern washing machine gives far better results than any previous generation but they differ so very much from the past models. That difference needs some explanation to you in order you may have a fuller understanding when confronted by your customers.

    Energy labels cannot be derided as”Euro crap” as they are a simplistic guide to the general public of the machines overall performance. The importance of having those labels on each machine cannot be overstated as it demonstrates all the machines capabilities to the consumer before they even part with their money and take it home!

    A little knowledge goes a long way in this business and cannot be overstated and to use your own words for a moment……

    ….”true trust me!”

    Martin

    January 2, 2006 at 9:06 am #151596
    wilf
    Participant

    Re: Poor Wash Results

    thanks Martin , I know that modern machines are better as is soap if I think back to say the old 3236h rotted away or 1850 rusting to dust its obvious. materials improve all the time trouble is prices fall all the time and this seem to be the bench mark customer use to judge product.back in the late 80s my old boss was selling 1200 hoover 3786 GRADED for over £350 this weekend powerhouse was pushing beko £150. in this area selling up is tough work especially when all other gadgets dvd tv etc get cheaper and work fine. trouble starts when the customer pays what he thinks is more than basic and is then dissapointed by the results no matter what I say its me thats in the wrong

    all the best

    wilf

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