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ok apparenlty they farm work out as a franchise, so this may not apply to all of them, maybe just this group of engineers who hold a franchise in my locality, but id be interested in whether they have a script or something they have to use when working on a P/E call? bit like you get with telesales…?
Only ask because this is the 3rd time ive heard a very similar story from a new customer,
in all 3 occasions the call out is to a young w/m (under 3 years old)
the engineer is very youthful – aged 18-21ish, and runs a meter around either the interlock, display, or pump area depending on what the actual initial symptom was for.
he then gets on teh mobile to the office and asks for a main module price for the machine. then the interesting bit is that the person on the other end is apparently questioning why he needs a pcb, and he states its “running 120v/140v to the…” component and that “it should be 240v shouldnt it?” then it appears to sound like the other person agrees and suggests he also orders the component that has caused this fault because if pcb works with the old component they can send the pump, display pcb, or interlock, back, but if it doesnt, then the customer wont have to have a secondary recall if it needs a new ‘symptom’ component.
are you following me still?
then the quote is relayed back to the customer of the price of the main module (in all 3 cases at least £200+ plus symptom component) and would they like to go ahead with the repair? in the 2x cases where the customers said they would have to consider it, he responded with well there is currently a £60 diagnosis charge, but if it helps we always carry several new appliances on board for unfortunate situations like this. If one takes your fancy, we can waive that call out charge if we install a new machine”
neither of those customers did that, and unfortunately another elderly customer paid up front (like he was asked to) for the board and interlock on a wae24465
he hadnt heard anything for over 2 weeks, and now questioning whether the machine needed a pcb as when i had a peek at it when we delivered a new dryer, it would go into full diagnostics, and showed just a door not shut time out F16 error code. Then on closer inspection of the interlock it looks like most of l/h/s part of the latch the pecker pushed has pinged off, and with a bit of wiggling about you could get the wm to engage in a wash and it locked.
So… opinions???
Re: premier electrics…
Lots of posts on this lot.
I’ve seen this scam in action on a dishwasher and sold her a Indesit at £100 over Littlewoods price but as he”had one on the van” and she had to fork out the diagnosis fee she agreed although I pointed out the price and that it wasn’t the timer but a broken wire in the door.
I was in the house for the washer under g/tee so could have done the job before he got there 😥
As Alex says…”they are in a league of their own” and have been in court a few times over their practices.
RobRe: premier electrics…
Wait till Martin reads this……
Just as a reminder, Cowboys Riding The Range Page 2 it starts to liven up. Must be the same company? (says he tongue in cheek)
I phoned them once with a query on the warranty details for a new machine they sold to a customer. Whilst the receptionist went off to find out, I overheard in the background a male shouting, “If he refuses to pay, we will take him to effing court”
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