- This topic has 1 reply, 2 voices, and was last updated 18 years, 4 months ago by
.
-
Posts
-
Hi There,
I’m sorry about the length of this post but I need some advice…
When we bought our house last year we both an Indesit WIDL126S Washer Dryer from Currys. The machine worked fine for 20 days, on the 21st day all the water spilled out of the machine mid cycle… I’m not sure what the exact fault was but when the Indesit Engineer came to fix it, he didn’t have the part required, and was told by Indesit HQ that there were no parts of its kind in the country, so our machine was condemned and we were told to contact Currys for a replacement… that was fine apart from the fact that Curry’s didn’t have anymore of this model in stock so we got a refund instead.
Because the Indesit was cheap and matched all our other appliances, we went to Argos in October 2006 and bought the same model again. (silly us!) This machine lasted until June of this year, then all of the lights started flashing when we turned it on one day. Again the engineer came out and this time was able to order a new module (?) for the machine, although it did take a week to arrive. He installed the new part and the machine duly worked… unfortunately he had not put the outflow pipe into the drain so our utility room flooded on first use of the machine. Despite complaining I got now compensation from Indesit, the engineer claimed he had put the hose back properly and tested the machine before leaving.
Anyway, the machine worked away fine until 2 weeks ago (nov 07), when it started to play up again. This time we would put on a wash, but it would not switch from the wash cycle to the rinse/spin automatically. One wash continued for 8 hours overnight without ever switching to rinse! We could do it manually by stopping the cycle and just turning the dial to rinse/spin. Again we called indesit, and the same engineer came again. We mentioned that it might be the module again, but he siad it wasn’t he said the ‘smaller’ heating element was blown, so he replaced it. After he finished he asked my wife for £99, which she refused to pay given that it is only 5 months since he last looked at the machine, and it was only 12 months old… he proceeded to remove the new element and left without putting back in the broken element. He claimed that once he had removed the element he couldn’t put it back in again. This now meant our machine was completely useless.
We proceeded to call an independent Washing Machine engineer, who came to our house yesterday to replace the element, at a cost of £40 incl labour. He came tested the old element, turned around and told us our old ‘blown’ element was in perfect working order. He didn’t touch anything else on the machine, but thinks by our description of the problem that it is the module that was replaced in June that is faulty.
My question is how do I now proceed…? I do not want the same Indesit Engineer to come back again, but I sure as hell want someone from Indesit to explain to me why he has removed a perfectly good heating element… tried to charge us £99… and not actually fixed the problem!!
Does anyone have any advice?
Again sorry for the long post, but its a long story of Woe
Joe
PS We bought a new Zanussi Washer Dryer on Wednesday and once the indesit is fixed we will just be punting it!!
Re: Problems with Indesit WIDL126S
Ring Indesit and specify that you do not want the same engineer back(they will have a record)next ask them to send a senior engineer or Technician to remedy your problem, if it is the board and i suspect it is you will not be charged as all repairs carry a 12 months warranty.
I would like to apologise for my colleagues cavalier attitude to your problem and hope that you reach an end to your problem shortly.
- You must be logged in to reply to this topic.