Procedure on replacing machines

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    Amicaanne
    Participant

    Dear Agents

    I would like to remind you that when an engineer visits a customer that all faults should be reported to Amica for a decision on replacements. Please do not tell a customer a machine is BER.  It puts me in a difficult position and I am usually forced to replace where we could fix a machine.

    If you would like to discuss this issue please give me a call.

    Thanks

    Anne

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