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Bought this from Comet a few days ago and tried to install on Saturday. It’s an integrated dishwasher so employed my original kitchen installer/builder to remove old Whirpool (3 year old and bust) and install new Proline.
Installation booklet clearly shows a diagram indicating two screws at the bottom, front left and right of the unit – these show flat-head type screws and instruction actually state you should “Use a screwdriver to turn the screws in a clockwise direction to raise the dishwasher”.
My unit had a hexagonal shaped metal rod rather than a screw-head metal rod. Turning this hexagonal rod was almost impossible as the leverage required to turn in the attempt to lower the leg and hence raise the 40kg machine was too much for a pair of narrow pliers and there was insufficient room for mole grips or similar.
As luck had it, I had a screw to hand that required a hex key to tighten it. This fitted over the hexagonal rod and when I attached bolts to theis screw I was then able to use a socket to turn the (now) larger bolt/screw/hex assembly.
Proline should be ashamed of themselves for not providing a “key” or for not ensuring the installation instructions were accurate. Thei helpline (0113 2793520) hasn’t answered in the three attempts I’ve called today.
Beware if buying this model – check the rear-leg raising mechanism is user friendly.
The machine is now installed and running fine. Seems to wash OK but is a lot noisier than the Whirlpool predecessor.
Re: Proline DWI 5212P
Chinese tat – do you really think that Comet have quality control on-site? Costs money, that does……… You’ll just have a generic user book – it’s entirely possible that they’re buying the same product from two different factories.
Good luck – we’ll hear from you again, soon.
Penguin45.
Re: Proline DWI 5212P
It’s Haier, which = total rubbish.
These machines seem like a bargain but, if you have to replace it after 18 months (at most) it’s not such a good deal. In fact, it’s expensive to have clean dishes at that price per annum, you’d be a lot cheaper using Fairy and Marigolds!
Like I keep saying to people whenever they will listen, if you want integrated and you want “good”, be prepared to pay, a lot. Quality doesn’t come cheap I’m afraid and, this applies to appliances just as most other things, you largely get what you pay for.
K.
Re: Proline DWI 5212P
I guess my foresight will pay-off then.
I appreciate you henerally get what you pay for in this life. So I bought an inexpensive dishwasher and then paid £70 for the 5 year total product support.
OK, it might break down after 18 months but it will be fixed/replaced at Comet’s expense not mine. My only financial exposure arises should Comet go bankrupt.
The Whirlpool model prior to this lasted 3 years. It’s equally possible that an expensive model could break down at any time. However, the more expensive the purchase price the more expensive the total 5 year cover.
Re: Proline DWI 5212P
Please keep in touch and let us know how many days work you lose, waiting in for repairers who may not have the needed part(s) / may not show…….
OTOH, you may be dead lucky 🙂
curious why you wrote-off your old machine-was it not cost-effective to repair?
Re: Proline DWI 5212P
Mike-in-Horwich wrote:OK, it might break down after 18 months but it will be fixed/replaced at Comet’s expense not mine. My only financial exposure arises should Comet go bankrupt.
Some months later, but never mind…
My exposure financially is the time I waste rewashing what should be cleaned on the first pass. The days I have to spend waiting on an engineer’s visit or arranging for someone to be in the house. The cost of replacement because I get hacked off with it or its warranty expired and so did the machine.
I value my time higher than a piece of dishwasher that doesn’t wash dishes very well.
It cracks me up, I had a a chap on the phone the other day with one of these under another brand that told me that he was sick of wasting days off waiting for a repair and that every day off cost him £180. So, I asked myself, why, if you earn £180 per day, are you buying a cheap, cr4p, dishwasher that doesn’t work when you can plainly afford something that is decent and actually works?
I’ll never figure out why people are so tight when it comes to appliances yet have two cars on the driveway, one’s usually German that they paid a mint for, yet they skimp on things that they see as “essential” and expect it to run for longer than the car without the need for a £200+ service every year.
Go figure.
K.
Re: Proline DWI 5212P
and expect it to run for longer than the car without the need for a £200+ service every year.
Don’t know what they charge your way, but London is over £100 an HOUR and Manchester, I’m told has REDUCED it’s rates to £80-ish …and that’s Audi, so what price the “I own the road” blue and white?
you also forget that the first 6 month’s depreciation would buy a” top of the range ” dishwasher. (but you can’t park it on the drive to make the neighbours envious)
Re: Proline DWI 5212P
I take it that Helo is after an up-date on the machine? M-in-H has had it three months now, so a failure must be due. After all, the last figures I saw for the Chinese dishwashers suggested a failure rate of 84{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} in the first year, as against the European rate of 4-6{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}.
He should be all right – he took the extended warranty out.
Penguin45.
Re: Proline DWI 5212P
Always keen to provide you with up-to-date info. so,
The Proline dishwasher has developed a fault. It was purchased in August and for the first few weeks cleaned quite well. There was then a general downturn in the cleaning through November and I found I was having to run the machine on the hottest wash – this helped a little.
Things came to a head in early December when we called out an engineer. He refitted the upper rotating arm – it was loose and left.
No great improvement so a further call and engineer’s visit 10 days later resulted in he ordering of the upper rotating spray arm and holder. These are due to be fitted next Wednesday morning.
To be honest I’m not holding much hope out that the problem will then be fixed. It seems to me that the upper rotating spray arm design is not ideal. There’s a considerable amount of movement in the arm such that it can be moved to a inclined position causing the unit to hit the basket above it once every revolution. I’ve heard this happening on frequent occasions. Also, when I open the door after a wash cycle the arm is often far from horizontal.
I hope the assembly I have is faulty and the new unit will work fine.
I mention these points as it strikes me that if I’m correct and it is a design issue (the demo unit in my local Comet was just as bad) then you engineers should feed this kind of problem back to the manufacturer/retailer.
email china mike, see if theyll listen, care, or even understand
haier machines are exactly what they say on the tin
Re: Proline DWI 5212P
Mike
Why dont you stop buying the cheap cr&p and then continue to moan because you have to have it repaired.You made the choice.you had the freedom to ask and be advised but you chose to buy the cheapest then moan.
You seem to be on the constant complaint about everything you purchase.You paid your money,took your chance and evry appliance isnt perfect.get on with it.
Bryan
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