Proline DWI 5212P

[Mike-in-Horwich]

Re: Proline DWI 5212P

Bryan,

I’m still not going to get personal, even though you’re pushing it a little bit now.

My choice to buy Proline was dictated by more than cost. This model was slightly smaller than the other integral units. My choice would have been the Whirlpool – a replacement for its predecessor. However, the layout of my kitchen is such that space is severly restricted due to an island sink unit. As it turned out, the Proline fitted-in without too much drama so I suspect a Whirlpool would likewise fit.

As regards moaning……..don’t believe I am. I’ve asked Comet to attend and they are; they are confident they will solve the problem. I had the foresight to purchase a 5 year extended warranty so any future problems are Comet’s responsibility to fix.

I posted earlier today as an update to my first post on this issue. You might recall, I had a problem with the installation in so far as the machine was not supplied with a hex socket key needed for the rear feet height adjustment mechanism.

I like to think my posts provide information for other users/possible purchasers of this model. My posts are not designed to provide you with material to snipe at.

Mike

[Martin]

Re: Proline DWI 5212P

Mike-in-Horwich wrote:then you engineers should feed this kind of problem back to the manufacturer/retailer.

Rest assured Mike, I’ve put the wheels in motion already for you.8)

I called to my local Chinese and told the guys there of your ploblem. A velly nice guy there (Ng Fo Lee – who speaks very good English by the way) assures me he will pass your complaint on to his cousin in Fengxian (Nr. Shanghai) where your dishwasher originated.

Thanks for your input! 🙂

[Mike-in-Horwich]

Re: Proline DWI 5212P

You lot should be on the stage 😆

[Lawrence]

Re: Proline DWI 5212P

Mike-in-Horwich wrote:I mention these points as it strikes me that if I’m correct and it is a design issue (the demo unit in my local Comet was just as bad) then you engineers should feed this kind of problem back to the manufacturer/retailer.

Hi Mike therein lies the problem ,these machines are not built or sourced with an engineers perspective ,they are built on price alone.
The consumer dictates the specification by the price that they are willing to pay,the retailer goes to the factory and sources the product which is then built,boxed,shipped landed in the uk and distributed and ends up in your kitchen again all for a price.
There is an old saying that still holds true that is you get what you pay for,and I am afraid that is what you have got -a quality of product akin to what you have paid.
It is also worth noting that a lot of poor wash results on dishwashers are not neccesarily the fault of the appliance they can also be things such as detergents,loading issues,etc etc
Regards
Lawrence

[helo_75]

……..

[Alex]

Re: Proline DWI 5212P

The spray arm will appear loose & cock-eyed. Add to that will lean and appear to hit the basket.

When the system is running and water is flowing under pressure, the spray arm will extend to its furthest point on travel on the mounting, and stay there. When you come along and spin it by hand with the door open, the arm is casually resting, and it makes no difference as is not in use at the time. Secondly will lean one way or the other depending on residual water inside, and even the position of the holes as drilled in the arm.

If the arm was a tight fit, would have a job to turn once it gets hot due to expansion.

Sounds like there is very little wrong

Alex

[suedehead1]

Re: Proline DWI 5212P

r600a wrote:Mike

Why dont you stop buying the cheap cr&p and then continue to moan

Bryan

thats a bit harsh if these warehouses stopped selling cr@p then mike wouldnt be able to buy it, and its not as if hes been so daft as to buy a samsung fridge freezer.

[Mike-in-Horwich]

Re: Proline DWI 5212P

😆 Suedehead1. Course, my fan will be still working after the carcass has disintigrated in a pile of rust and enamel.

Alex, I see your point. But please tell me, what makes the repetitive and very frequent banging sound from the upper part of the dishwasher on more than the rare occasion? Also, when this noise has been evident throughout the ENTIRE wash cycle why are the glasses in the upper section more dirty than usual?

Now, of course, I’m no expert as many of you love to point out but I have an enquiring mind that looks beyond the obvious. I removed the spray arm (this is a user permissible operation and in no way invalidates any warranty) to make sure it was clean – it was. I then balanced it at the centre of the assembly on a piece of metal. One arm constantly dropped. No matter how it was positioned – same arm always dropped. There was no food in the unit, no water. There was a plastic moulded manufacture date, serial number etc on the arm that dropped. This is a lightweight assembly and that extra plastic will unbalance the whole thing. So why not print the same info on both ends – at the same points out on the arm from the centre? Basic physics.

[iadom]

Re: Proline DWI 5212P

As has been pointed out on more than one occasion, physics or any other ‘normal’ rules do not apply. The one and only consideration that went into the construction of this machine was cost and nothing else. It was made to be as dirt cheap as possible.

You were warned of this at the outset, you chose to ignore well meaning advice from many ‘experts’ consoling yourself with the cushion of a five year warranty.

Whilst it may not incur anymore expense on your part, the many hours and days that you will have to spend waiting for it to be repaired, the endless frustration of constant downtime and the poor performance that will never be improved leads me to think that you should have heeded the advice and bought a much better quality product in the first place.

Jim.

[Mike-in-Horwich]

Re: Proline DWI 5212P

Jim,

my first post on this subject was AFTER my purchase.

Your advice is montonal……….pay big bucks/get good machine.

Time is somewhat irrelevant to me as I’m semi-retired. Washing glasses is, I admit, a pain in the butt. However, if the problem isn’t solved tomorrow I’ll request a change of machine.

So, guys. Which integral dishwasher should I purchase – remember, it needs to be from Comet as I doubt they’ll give me a cash refund (at least not at the outset).

So put YOUR mouths where MY money is. 8)

[don]

Re: Proline DWI 5212P

Hi

I would happily spend my hard earned dosh on these fully integrated full size machines from Neff or Bosch or the Siemens ranges. All german spec`d come with a standard two year warranty are easy to install have a good nationwide back up service. All are available from Comet too.

From a retailing point of view we sell more Neff integrated appliances than everyone else put together, purely because we have confidence in the products as do our customers.

Don

HTH

Don

[iadom]

Re: Proline DWI 5212P

Mike-in-Horwich wrote:Jim,

Your advice is montonal……..

‘montonal’ 😕 EH!!

[Martin]

Re: Proline DWI 5212P

Mike-in-Horwich wrote:So, guys. Which integral dishwasher should I purchase – remember, it needs to be from Comet as I doubt they’ll give me a cash refund (at least not at the outset).

Don’t start counting your chickens yet Mike as the Comet engineer is coming to resolve your loopy spray arm anyway. So at least they are honouring their commitment to you and demanding a full refund may compromise the purchase of a better product.

Indeed they may well refuse your request for a refund on the grounds of your unreasoned attitude toward what otherwise is regarded by them as a fully functional appliance that you requested in the first place?

Just a thought mate. 😉

[wards]

Re: Proline DWI 5212P

hi mike iv,e been monitoring this thread with your ongoing problems however correct me if I’m wrong but you said you brought this model purely because it was the only one that would fit,so how are you going to replace with another model which I’m assuming will not fit,remember if you choose another and try to modify it to fit you will invalidate the warranty,just a thought eh?
regards si

[Mike-in-Horwich]

Re: Proline DWI 5212P

Wards,
good question. The “hole” in the base unit is able to take any standard size dishwasher. However, my kitchen fitter, three years ago, installed the Whirlpool machine before he fitted the final island sink/drainer unit. This unit currently allows the door of the Proline to be opened fully whilst JUST missing this island unit. So, the depth of the machine is important as this places the door hinge further/nearer to the island unit. The door height is also important as a particularly high door would hit the island unit when opening and may not allow the lower basket to slide out fully – hence make loading/unloading difficult. I suspect that now my fitter (same guy) and I have removed the Whirlpool and fitted the Proline I can be a little easier on fitting.

Don, thanks for some good solid advice there. It is appreciated. I will check all three makes – all integrated variants and it possible ensure sizes don’t cause a problem as described above. Never bought a Neff product but they have a good reputation. Had a Bosch washing machine about 3 years back – only lasted 2-3 years and was out of warranty. Replaced it with an expensive LG – the “quiet” one with no drive belts. Worked great for a couple of years (approx.) butnow makes as much noise as its predecessor.

Siemens. Know then well as Siemens/Nixdorf. Used ther computers over many years – very reliable – no experience with their white goods products.

iadom,
OK, I meant to type mono-tonal. It means singular. 😉

Cheers, Mike

[Author]

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