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Well that just about finishes me with Qualtex ordered tuesday at 1 45 pm and I have been told that is not going to be delivered untill friday. Well how about that for service to the trade!
I was told they were taking on extra staff so lets hope it improves. am assuming some of this is consolidation of sites and getting staffing levels wrong.
Still would be nice to get a comment from Qualtex but that’s unlikely. It looks like their public relations needs some work too
Dave
Trouble is even if Qualtex now stock every single part at half the price of anyone else, 3 day delivery isn’t good enough for my customers.
As a sole trader I tell my customers I can get parts by next day delivery so I’ve had to tell Qualtex that their business model now doesn’t fit in with mine.
Customers are more demanding now days, 3 days delivery is not acceptable for most of the general public now days.
Shame as they’ve been my main parts supplier for the last twelve years.
Time to move on folks. . .
From what I can gather it is just volume of small orders coupled with carrier issues.
To be fair, all suffer from carrier issues, a problem that is deeply frustrating at times.
What you probably don’t know is that most “next day delivery” services actually aren’t, what they actually are is “mostly next day” services and when they get busy any smaller contracts get bumped back. That happens all the time and all the more so when some big retailers etc are all busy, like Christmas time for example.
To get true guaranteed, in tablets of stone next day delivery is hugely expensive and none of them can offer it on the margins in this industry, not a hope of it.
K.
I carry 2 of everything that I use regularly on my van as van stock and have always been safe in the knowledge that between Maddocks and Qualtex I could get replenishment by the next day so I would never get caught short with no parts on my van for a routine job, so should I start carrying 3 or 4 of everything to compensate for Qualtex new longer postal times or just order from Maddocks who have never let me down over next day delivery ever to my memory, sadly I wont be risking Qualtex again.
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