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I just received the following questions from someone who bought an ISE on my site’s recomendation and has posted in my forums. I would be greatful for advice on the best way to answer it as the answer will be in my forum for all to see –
QUOTE:
“I bought a new ISE 4 days ago and have been washing one or two loads each day so far. I’m very happy with the machine so far, I’m only surprised about a funny smell that seems to be coming from the machine. It’s difficult to describe the smell, maybe very slightly like burnt plastic, but I’m sure it is not actually burnt plastic. I have had to open the window when using the machine, but I think the smell is not as strong anymore as in the beginning.
Is this normal?Also, one other thing I have noticed is that small items can get stuck next to the window/door of the machine and when the machine has finished washing these small items are still soaking wet because they didn’t spin. This has happened for instance with my baby’s sock.
These are just 2 things I noticed, I was wondering whether these were concerns that others have had too?
But I just wanted to emphasize once more that I’m very happy with the machine. It’s quieter than the old cheap machine I had before, and the installation was very quick and friendly. Clothes seem cleaner as well.”
Re: Questions from an ISE purchaser
The inner part of our door seal is strengthened to prevent small items dissapearing down to the pump. So small items like baby socks should be in a wash bag IMO.
The customer should book a service call to the appliance for the smell.
Kevin
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