recalls

[tonyclifton]

just wondering how u lot deal with recalls as just had my 1st one in 10 years , didnt know if to charge the customer again as only done the job 3 months ago and had same fault, fridge not cooling had replaced stat and regassed it but seems to had leak as went today to find had no gas in system… as it was same fault should i of done the job for free or charge them for call out again?

[admin]

Re: recalls

The bigger question is where did the gas go?

Was it R600a or R134a?

Stands to reason if you have had to regas it from 3 months ago, you’re going to have the same job again in another 3 months. I for one would not be regasing without establishing where the leak is, which leads onto the potential danger of filling the insulation with R600a!!!!!

Kevin

[pup]

Re: recalls

hi
like kevin say if it r600a then potential danger of exploison?

[funkyboogy]

Re: recalls

1 recall in 10 years….
that takes a bit of beating….
have you worked for any of the big co,s ?

[Jackal]

Re: recalls

Aside from the excerlent advice from Kevin, what are the terms of your guarantee/warranty? Are these in written form for the consumer to see and maybe sign and agree to?

Technically, your work should be to a reasonable standard and fit for the purpose. Would you consider 3 months to be a reasonable standard and more over, if it went before the courts would they?

I would suggest that 3 months is not a sufficent period to be classed as reasonable, unless you made it clear to the customer before hand and they agreed to it. If this is the case, the customer doesn’t have a leg to stand on.

Getting good terms and conditions set out at the begining of business is always the best idea.

The R600 problem obviously needs to be addressed quickly as this of course will affect everything else you do.

Good luck

Jackal

[eastlmark]

Re: recalls

pup wrote:hi
like kevin say if it r600a then potential danger of exploison?

err….no, I dont think so.

Tony, was there gas in it 3 months ago? or has it leaked from your joints/connections?

first re call in 10 years! does that include recalls where the customer says its a recall even though its not at all connected?

[bobokines]

Re: recalls

funkyboogy wrote:1 recall in 10 years….
that takes a bit of beating….
?

Takes a bit of believing…

Bob

[waters]

Re: recalls

I never regas unless i can find where the leak was,as it will only leak again if not.

[tonyclifton]

Re: recalls

it ended up to be leaking on lokring that i had fitted was on r134a so just refitted new dryer and better lokrings regasssed sorted .
as for recall never had to return to the same job with same fault that had already been completed we give usual 12 month warranty on all work. we book the calls take as much details of the customer as possible then wiv the help off net and this site find out as much as possible about machine and said fault, we dont go out until we have spares to fix it even if it means having to take more than will be needed. it works for us and our 1st fix rate is 92{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}, our customers would perfer to wait for us to be able to complete the job on first visit so we not wasting time and money returning to same fault and keeps customers happy.

[BSH-MAN]

Re: recalls

waters wrote:I never regas unless i can find where the leak was,as it will only leak again if not.

Wise words! :tup: :lesson:

[Author]

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