- This topic has 6 replies, 5 voices, and was last updated 13 years, 11 months ago by
.
-
Posts
-
We sold a recon AEG machine today to lady customer, which was the one she choose, but now wants a refund and us to take machine back cos her husband doesn’t like it,as there nothing wrong with machine are we in right to refuse to refund
recon machine
Does any one have any t&c’s for selling recon machines. I would like to offer a 3 month warrantee but don’t want to expose my self to abuse.
How do you guys that are selling recons go about.
Thanks
Steve
Sent from Steves
iPhone using Tapatalkrecon machine
stevebunyan wrote:Does any one have any t&c’s for selling recon machines. I would like to offer a 3 month warrantee but don’t want to expose my self to abuse.
How do you guys that are selling recons go about.
Thanks
Steve
Sent from Steves
iPhone using TapatalkSent from my iPad using Tapatalk HD
recon machine
stevebunyan wrote:I would like to offer a 3 month warrantee but don’t want to expose my self to abuse.
With secondhand/recon goods you are free pretty much to set your own T& C’s. In law consumer expectations are very limited in the extreme. However if you offer any T&c’s then you have to abide by them. I would suggest a 30 day warranty being more appropriate.
Sent from my iPad using Tapatalk HD
Re: recon machine
If the machine was sold in the home (rather than at your business premises, the rules are different.
Under the “doorstep selling” regulations (The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008) the customer has a seven day cooling off period, assuming they paid at least £35 for the goods or service. If you have not advised the customer in writing of their right to cancel, the cancellation period extends beyond 7 days. The only way round this is to ask the customer to agree in writing to waive their right to cancel the contract.
http://www.oft.gov.uk/business-advice/treating-customers-fairly/doorstep-selling/
- You must be logged in to reply to this topic.