Repair and Assure?

[LothianDomestics]

Hi all,

Just wondering if anyone has been contacted by this company or knows anything about them?

What I know from a quick dig is:

They only incorporated last month, sole director is a 22 yr old and they seem to be operating out a shared/virtual office space. Their domain name was only registered last month as well.

They want us to sign an SLA and they will post work to us, but far too many alarm bells ringing with this one.

[LothianDomestics]

Re: Repair and Assure?

Another bit of digging and I’ve found out some of their copy on the website is ripped from other sites and worst of all, their testimonials are ripped from another site as well. 😯

[iadom]

Re: Repair and Assure?

Hmmm, one Biz listings site has the lady director is 22/23 another has her as 47?

[iadom]

Re: Repair and Assure?

This one looks about 22.
https://soundcloud.com/icoleouiseoattar … e-showreel

[Beever]

A copy of the SLA for Repair & Assure

SERVICE LEVEL AGREEMENT (SLA)

For

…………………

Repair & Assure Ltd

Version Date Description Author

2:1​ 10/01/2016 Service Level Agreement Repair & Assure Ltd

Approval

(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)

Approvers Role Signed Approval Date

Repair & Assure Ltd Customer​ : ​​ :

Supplier Service Provider : :

(Please Sign Above)

Table of Contents

1. General Premise
2. Service Overview
3. Pricing Scheme
4. Warranty Cover
5. Area/Product Coverage

1. General Premise

• Repair & Assure Ltd a company registered in England and Wales under registration number 10539230 and whose registered address: 18 King William Street, London, United Kingdom, EC4N 7BP will contract the supplier to operate, without exclusivity, to undertake its associated diagnosis and repair of appliances, for Domestic Customers in the pre-determined Coverage Areas (as defined in schedule 6)

• The types of appliances include but are not restricted to washing machines, tumble dryers, dishwashers, cookers, ovens, refrigerators and freezers, extractor hoods and Televisions.

• Repair & Assure Ltd will directly enter all relevant call booking information to the supplier by Email (i.e. Plan Number, Customer Name, Address, Postcode, Telephone Number and Appliance Type as well as, where possible, a brief description of the problem)

• The Supplier will ensure that all diagnosis and repair calls are completed within 48 working hours from the point of Repair & Assure Ltdsending the booking information by Email (Excludes Sundays/Bank Holidays ECT) wherever possible.

• The Supplier will ensure that all diagnosis and repair related calls are completed at the agreed call ETA (am/pm/all day slot) between 9.00an – 8.00pm Mon – Sun).

• The Supplier will ensure that he/she possesses relevant Public Liability Insurance and that copies of these policies are provided to Repair and Assure Ltd.

2. Service Overview

The Supplier will support Domestic Customers with including but not restricted to washing machines, tumble dryers, dishwashers, cookers, ovens, refrigerators and freezers, extractor hoods and televisions.

On receipt of call details by the agreed communication route (i.e. Email) the Supplier will ensure that the Customer is contacted within two hours and make arrangements to visit the Customer at the earliest mutually agreeable opportunity.

On completion of the work, the Supplier will debrief all relevant call information to Repair & Assure Ltd to ensure that the Client has full knowledge of all ongoing call activities. This will include a description of the nature of fault, work carried out on visit and if No Fault Found information on what may have been causing the issue.

The Supplier will compile weekly invoice reports which are to be submitted to Repair & Assure Ltd on a weekly basis. Invoices will be paid by Repair and Assure on 30 days’ net.

Due to the type of premises being supported (Domestic), Repair & Assure Ltd expects that the diagnosis and repair calls to be undertaken within current Health and Safety Guidelines and Codes of Practice.

Note: Options are based on the premise that access is available to all sites and that all maintenance calls can be completed in a single visit to site.

Due to the nature of most repairs being electronic in nature, appliances may need to be uplifted into the workshop rather than repaired on site.

The Supplier when visiting customers will always:

Carry Identification badges

Both the field engineer and the customer are required to sign the job sheet to ascertain the visit.

In addition, the following is required to be noted on the job sheet:

Any additional items collected such as cables or remote controls.

Any existing damage to the appliance.

Whether the appliance has been uplifted or if the appliance has been repaired on site.

If an appliance requires further diagnosis the diagnosis shall be completed within 2 working days of receiving the appliance. In some instances, it is required to order parts in order parts to complete a diagnosis. In these cases, the completion of the diagnosis can take up to 4 working days.

Communication of the diagnosis and subsequent repair estimate will be Emailed to Repair & Assured Ltd.

Repair & Assure Ltd will advise on the action as to proceed with the repair or classify as beyond economic repair or such other decision as required to The Supplier by Email.

Repair where the estimate is below £200.00 need not require authorisation from Repair & Assure Ltd.

Repairs where the estimate exceeds £200.00 will be Emailed to Repair & Assure Ltd.

Where estimates are approved by Repair & Assure Ltdand for estimates below the £150 threshold the Supplier will progress to repair the appliance.

Parts if any will be ordered if not in stock.

All call outs cancelled by Repair & Assure Ltd, will be cancelled at least one working day prior to the initial call out, on these occasions no charge will be levied. If the call out is cancelled by Repair & Assure Ltd on the same day as the initial call out a £30 fee will be levied.

The Supplier will be expected to provide Repair & Assure Ltd customers with a high levels of customer service. This will be expected through all medium of communication, including but not limited to: Telephone, Email, Fax, or face to face consultancy.

Repair & Assured Ltd should be contacted using:

Telephone: 0800 088 2943

Email: Support@repairandassure.com

Please ensure that copies of Public Liability Insurance Certificates are include with your correspondence.

3. Pricing Scheme [TABLE]
[TR]
[TD]Product Type[/TD]
[TD]Repair[/TD]
[TD]Non-Technical Repair[/TD]
[TD]No Fault Found[/TD]
[TD]Beyond Economic Repair[/TD]
[TD]Warranty repair (3 Months)[/TD]
[TD]Inspection Only[/TD]
[TD]Call Cancelled[/TD]
[/TR]
[TR]
[TD]Washing Machine [/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Washing Machine / Built In[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Washer Dryer [/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Washer Dryer / Built In [/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Dishwasher [/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Dishwasher / Built In[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Tumble Dryer [/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Cooker / Gas [/TD]
[TD]£70.00[/TD]
[TD]£70.00[/TD]
[TD]£70.00[/TD]
[TD]£70.00[/TD]
[TD]£0.00[/TD]
[TD]£70.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Cooker / Electric [/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Cooker / Duel[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Hobs [/TD]
[TD]£70.00[/TD]
[TD]£70.00[/TD]
[TD]£70.00[/TD]
[TD]£70.00[/TD]
[TD]£0.00[/TD]
[TD]£70.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Extractor Fan [/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Microwave / Built In [/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Fridge [/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Freezer[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Fridge Freezer [/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Fridge Freezer / Built In [/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[TD]£60.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Chest Freezer [/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[TD]£50.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]American Style Fridge Freezer[/TD]
[TD]£70.00[/TD]
[TD]£70.00[/TD]
[TD]£70.00[/TD]
[TD]£70.00[/TD]
[TD]£0.00[/TD]
[TD]£70.00[/TD]
[TD]£0.00[/TD]
[/TR]
[TR]
[TD]Range Style Appliances [/TD]
[TD]£80.00[/TD]
[TD]£80.00[/TD]
[TD]£80.00[/TD]
[TD]£80.00[/TD]
[TD]£0.00[/TD]
[TD]£80.00[/TD]
[TD]£0.00[/TD]
[/TR]
[/TABLE]

4. Warranty Cover

The Supplier will provide a standard three months’ materials warranty on all materials sourced from and provided.

In scenarios where Repair & Assure Ltd or the Customer requests a secondary service call after the initial visit, Repair & Assure Ltd will be instructed at the point of call booking that a call charge will be incurred if the Supplier’s assessment identifies fault conditions or causes outside the limitations of the standard warranty (Force Majeure etc.)

Repair & Assure Ltd reserves the right to undertake an ‘Assessment Call’ without prejudice to investigate any Customer complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Assessment calls raised by a Customer for reasons outside Repair & Assure Ltd or the Supplier’s sphere of influence or responsibility and not covered by the standard installation will incur the appropriate call charge for labour and additional materials.

6. Area/Product Coverage

Please sign, date and return this completed Agreement to:

Repair & Assure Ltd

18 King William Street

London

EC4N 7BP

Please include a list of all areas in which The Supplier is able to provide its Services by postcode Area.

Please include a list of all products which The Supplier is able to provide its Services.

Repair & Assure Ltd would advise that a copy of this Agreement be retained by the Supplier for their records.

[boselecta]

Loads of people have obviously got the same idea setting up new companies to contract us to work.

I’ve said it before but unless they pay before your full labour charge by BACS do not attend!.

There is zero chance of this company being around this time next year.

[Author]

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