Repairs @ job

[iadom]

I have a longstanding customer who has moved out of my area, ( the third such call in under a week 😥 )

I pointed her in the direction of Repairs@ and she filled out the online form early yesterday.

http://tinyurl.com/2z78sn

Does anyone have the phone numbers of SS.Domestics or City Service to allow her to contact them directly.

I know that Patersons also comes up but I have a long standing dislike of Patersons, DASA member or not. In the very early 70’s my father in law who was the area manager at Hotpoint had a complaint from customer about Hotpoint’s excessive charges. It turned out that the repair she was complaining about, a spin motor in a Hotpoint 1420 twin tub had actually been done by Patersons. All those years ago they had charged £15.00 more than Hotpoint would have done. If you allow for inflation that is overcharging of the highest order. £15.00 in 1973 was a hell of lot of money.

Jim.

[kwatt]

SS Domestics: 01772 455444

City Service: 0161 476 0161

Please let me know how that goes. 😉

K.

[iadom]

Re: Repairs @ job

Hi Ken, just found SS Domestics number and location via Google, they are in Preston, bloody miles away. I have PM’d Paul ( Goatboy) to see if he has any suggestions. Rawtenstall is between his and my area but is roughly one third nearer him.

That phone number from City Service looks like a Manchester number, I get the feeling that one or two individuals such as these two plus Patersons are putting all these way out areas on their list but then ignoring the ones that are to far away. It may be difficult to police but if this is the case then it could lead to a significant amount of dissatisfaction with customers who use Repairs@.

Jim.

[kwatt]

Indeed, that’s why I want to know.

Some people get carried away filling in the repairs@ form. 😕

K.

[iadom]

Re: Repairs @ job

Carried away is not the term I would use, 😥

Jim.

[Martin]

Re: Repairs @ job

Bluvue Appliance Repairs springs to mind here..They only cover Dorset but are list as all over the South on Repairs@

[kwatt]

Sorry Martin, but that’s just cr4p.

You seem to have this problem with anyone else operating anywhere near you as you’ve had a dig at RDS and Bluevue, both of whom we’ve had absolutely no issue with and not another single bad word from anyone but you about.

Until you have some proof of whatever it is you’re trying to get at I’d kindly ask you to stop being derogatory about these people.

K.

[Martin]

kwatt wrote:Until you have some proof of whatever it is you’re trying to get at I’d kindly ask you to stop being derogatory about these people.

Then try this for size: –

aqualectric wrote:Bluvue appliance repairs? I sat next to this person at the detergent training in Poole last May. I introduced myself and he seemed to be, well, a bit vacant, to be honest. He told me that he had only just started up. I concluded that he was hardly any competition to the established folk.
I work in Bournemouth, Poole, Christchurch and across as far as Dorchester to the west. Don’t hear a whisper (good or bad) about him. Even our Qualtex agent (who I have known for years) says he does very little business with Bluvue.
Maybe it’s just the old trick of trawling the area with the largest possible net that allows him to encroach into your area. If he’s travelling that far he must be desperate. The telephone number is for a house in the Winton area (the local student city) of Bournemouth. Going by his website, he looks like a huge outfit!!
Bluvue does not appear in our area’s Yellow Pages under the headings:- Washing machine repairs, Dishwasher/ Cooker / Electrical appliance – absolutely nowhere!
I don’t think the ‘Call the engineer direct on 0845……’ subtext should be allowed though. Customers will probably choose him because they can’t be arsed to proceed further with the Repairs @ form. That could be his advantage over the others. Just a thought… but a very valid one!!

Steve

No I don’t have a problem with anyone working near me, the Yellow Pages is stacked out with competition. I just am a little concerned that those listed on Repairs@ may not cover all the areas they are listed down for? Is that not a fair point?

And lo! Thus far 2 examples have been submitted for your perusal. 🙂

[kwatt]

Re: Repairs @ job

Martin,

I’m going to be totally blunt. I, as well as others are sick of this and that quote from Steve proves what exactly? That someone else thinks the guy covers too big an area? That he uses an 0845 number? That he has heard of no complaints about the business?

It says nothing other than, we know nothing.

Just as you know nothing about Bluevue.

You are wrong, accept it and move on as to me it looks as if you’re doing nothing but trying to stir up trouble where none exists because it doesn’t suit you. And, to be honest, it comes across as you taking some sort of crusade on along the way being very judgmental on people’s businesses that you have little or no knowledge of.

K.

[Martin]

Re: Repairs @ job

kwatt wrote:You are wrong, accept it and move on as to me it looks as if you’re doing nothing but trying to stir up trouble where none exists because it doesn’t suit you. And, to be honest, it comes across as you taking some sort of crusade on along the way being very judgmental on people’s businesses that you have little or no knowledge of.

Now just hold up a minute here if you would be so kind? “crusade” “stir up”? Blimey….strong stuff and nothing further from the truth and way of track by any stretch of the imagination. 😕

In stark contrast: –

iadom wrote:I get the feeling that one or two individuals such as these two plus Patersons are putting all these way out areas on their list but then ignoring the ones that are to far away. It may be difficult to police but if this is the case then it could lead to a significant amount of dissatisfaction with customers who use Repairs@.

….and the reply: –

kwatt wrote:Some people get carried away filling in the repairs@ form.

Now I’m bl**dy sure Jim is neither trying to stir anything up or is on a crusade. He gets a respectul “some people get carried away” reply, I get verbal grief! :rolls:

Stuart (aka Tanner) and Steve (aka aqualectric) both had observations to make as did Jim. Wouldn’t it therefore be more prudent to perhaps ask Bluvue, Patersons, SS Domestics and City Service as to why they are listed as covering such vast areas on Repairs@?

kwatt wrote:Indeed, that’s why I want to know

That’s all we are asking too Ken as bonefide subscribers and long standing members listed on Repairs@ 🙂

[kwatt]

Re: Repairs @ job

The way I see it is that you had the pop you did about Bluevue in the General Trade forum last week or so accusing Bluvue of all sorts when you plainly did not know the facts, nor did you bother to ask which is just inflammatory IMO.

Whilst I may agree that some get a bit over ambitious with what they cover it is neither my or your place to be judgmental on another’s business. You were, the impression I got from what you wrote was that you were p1ssed off because someone else had dared to go into your patch. Now, whether that’s what you meant or not is not up for debate, that’s the impression I and I’m sure others got from it.

Whilst Jim asked the question he did I felt that it was already answered by the previous post, some of the guys do cover huge areas, I could be accused of that myself I suppose in some ways as we can travel over 50 miles to reach a call. The rest of the comments I answered in here, within a closed forum.

I am not prepared to take your word alone, or anyone else’s that a business isn’t operating correctly as that would be grossly unfair. In fact, very recently, I have had such an instance between two repairs@ people both accusing one another of not doing the job right, who’s right, who’s wrong, who’s side do I take? The answer is I take no side, I will make a judgment call based on the evidence I have and, if I think it’s required due to the nature of it, I will then take it to the AC as is the prescribed system put in place a long time ago.

I have no need whatsoever to turn PI and investigate any of the companies that you mention and nor will I without solid justification to do so. Hearsay and rumour is all that I have so far as well as the fact that you’re not happy and have made that quite plain both in here and in a more public setting, which is unacceptable behavior IMO. You are having a pop at individuals and I’m damn sure that if someone said similar about yourself you’d be hopping mad, especially publicly.

However in the end, neither you, I or anyone else has the right to tell people what areas that they can or cannot cover, end of story and that, so far as I am concerned, is the end of that debate.

K.

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