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One of my broadband lines is down this morning, awful ticking sound on the dial tone, although the phone works it won’t connect to the web.
It took 10 mins to get through to 152 to report the fault, operator checked the line and phoned back to say line checked out ok, would I check my equipment.
**I should have done that before I reported the fault**
Having checked out by substituting the phone it took 24 mins to get back through to 152, where I have been offered a Tuesday appointment to have an engineers visit. Have no option but to accept, but seeing as we pay through the nose for business line rentals and charges, I think the lose of my business line until Tuesday is very poor service. But it matches their response time in answering the phone.
Anyone else have trouble with 152?
Kevin
Re: Reporting a fault to BT
Yes, the last time I reported a fault it took that sort of time to get through. I was using the public phone at the hotel next door as I don’t get a signal here on my mobile. It’s just as well I didn’t use the mobile as I would have run out of credit or battery long before I got to speak to someone.
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