response times

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  • #36755
    waters
    Participant

    How long are the response times of manufacturers to repair under guarantee.Are some better than others .

    #252205
    squadman
    Participant

    Re: response times

    Yes they all vary, for instance you may find that it is geographically independant when you look at the results, in my area at the moment Indesit/ Hotpoint are booking 4/5 days ahead for trading and warranty calls, whirlpool the same, Serviceforce 3/4 days, within 48 hrs.

    Again idependant service is the preferece of the customer as know one wants to be waiitng a week or more to get their appliances repaired.

    #252206
    patches
    Participant

    Re: response times

    In my area Whirlpool, Fisher & Paykel & MFI are booking next day or at worse 2 day service
    K

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