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Hi All,
I ordered a C00264653 control pcb from Qualtex last week and it doesn’t work. The one on the machine at the moment is still usable but it’s very difficult to get the machine started. I fitted the new one and it’s completely dead, put the old one back on and it’s back to being difficult to start again. We emailed Qualtex asking how we could send it back as we don’t very often send stuff back and they have replied and told us that they don’t offer refunds on any modules or timers. It says in their terms and conditions, All timers and modules are sold on a non-returnable basis.
Has anyone else come across this before? Seems a bit unfair they can send me something that doesn’t work and then not offer a refund.Thanks,
RayTo be honest, that’s pretty much standard with boards and a lot of other parts.
When they arrive do check for signs of fitting. It is not at all uncommon to get them and it’s obvious they’ve been out before but after you’ve had it any time, again, you won’t be able to return it.
The trouble is, they are by far and away the most misdiagnosed component and once fitted, how does the supplier tell if you blew it on fitting, didn’t fit it correctly or just misdiagnosed and are taking the proverbial trying to return what is now a used item that cannot be legally resold as being new.
The short answer is, they can’t. They’ve no way to know any of that or often to be able to test them fully if at all to see if what you’re saying is correct.
So, as so many, trade and public do try to take the Mick with these sorts of things almost all parts suppliers will tell you the same thing, no returns on parts like that as well as special orders etc.
K.
Thanks for that, I suppose you just get used to the fact that if something you buy doesn’t work you take it back and either get your money back or a replacement. I wonder if I bought it from Indesit direct as a normal non trade customer the same rules would apply. I know it would be a bit more expensive but probably worth paying the extra for the peace of mind.
Cheers,
RayFor this reason I have never bought modules from Qualitex – I am sure it is their loss. Connect have always taken modules back in my experience (faulty or unused). ASWO I suspect is the same (and no restocking charge with them). I don’t know the policies of Maddocks and Homespares.
Most manufacturers don’t quibble if you return after buying direct. However, Electrolux no longer take anything back unless it is faulty, and in my experience follow up customer service from them seems pretty non-existent these days.
this has been in Qualtex’s terms for a while
I also know what Hotpoint are like for changing boards at the drop of a hat. Are you sure the board is correct ?
Dave
Well, let me frame this another way for you all.
How about you get a board, or whatever, it’s clearly been fitted. You can’t check it other than installation.
You have to go out, fit it only to find that there’s still an issue, the same or another, it makes no odds. You can’t be sure that the problem lies with the component you just fitted or something else. After all, someone else could’ve fitted it, fried it then returned it for a credit knowingly or otherwise, who’s to know.
But you’re left out of pocket for that visit and you’re the one that looks a proper muppet to the customer.
How happy would you be?
And, the only reason, the sole reason as there is no other to return almost any component is poor diagnosis. If it’s not faulty, why’d you order it?
Harsh I know but also with a healthy dollop of truth as I was often reminded by many a service manager, if you check things correctly and do the job right you shouldn’t have to order anything that isn’t required. We all do (or have done), I get it, I really do but there is no defence against that argument; you should never have to order a part that is not required. Therefore logically, there should never be any reason to return spares ordered for a specific job. If of course you did your job correctly and correctly diagnosed the problem and identified the correct component/s required.
Before anyone picks me up, of course, there are some exceptions but, they’re not the normal run of the mill stuff.
It’s also how you spot the good guys from the muppets. They can’t help themselves and order up loads of stuff as in loads of calls are what the other side of this industry calls the “motor, module, timer brigade”, basically, the ones that haven’t got a clue or are lazy and don’t bother to actually fault find, glorified parts fitters playing parts bingo. If you think clients don’t watch that or know, think again.
Meanwhile, if an item is fitted it is ILLEGAL to resell that as a new item. It is actually full-on breaking the law, it’s fraudulent.
No ifs, no buts, that’s it. Illegal. If you get caught doing that you’re in breach of the SoGA, CRA and likely a bunch of other stuff too boot. It’s dead simple, you’ve misrepresented the item as being new when it’s not, it’s fitted and therefore, in legal terms, used.
Flog it on eBay as fitted, not used… fine.
Sell it as used, fitted, unused at discount… fine.
Send it out FOC for a warranty or whatever call… fine.
Sell it as new… not fine. As in, illegal, not fine.
We’ve had boards in from suppliers, ASWO is not one of them I will say, that have been used, clearly been used and a few we’ve had were as dodgy as hell, no way I’d fit them let alone send them to a customer. A recent Samsung one looked as if it’d been knocking about the back of a van for months. It’s not good when you see that and honestly, I’d not trust the part was any good.
We reject out of hand any parts we receive that have been fitted. No debate whatsoever just outright rejected.
K.
have had parts from connect that have been damaged by other people. you then have a heck of a job trying to convince them you have not damaged them
ended up with 2 boards which had been damaged by muppets who did not know there was a mod and just plugged it in. result blown components
Dave
Let me put something into your heads, think about it…
The suppliers that are worst are ones that sell to the public. Often through multiple channels and some of those channels, you play by their rules or you don’t play at all.
The processes of dealing with returns from the public, in my opinion, are not even remotely close to robust enough.
2+2 normally gets you 4.
If it’s been fitted, you have no clue by who, how good the diagnosis was, what the condition is, what care (if any) was taken, if it’s fried or not… basically, it’s at your risk entirely and once you have had it beyond a few hours from delivery, you’re stuffed as you can’t prove it wasn’t you that fitted and knackered it.
The logical extension of this line of thought is, you guys are being taken for a ride and being sold potentially duff parts as well as directly, financially supporting your suppliers bid to undercut you through online parts sales. You’re the dumping ground paying top dollar for some to dispose of fitted, returned and legally defined second hand used items being sold illegally as new. And you’re paying for the amateur hour punters errors.
When you think it through of course. I wonder how happy you are with that joyous train of thought rattling about in your head.
But heh, if you’re all happy with that, who am I to question it.
I’ll continue to reject any part delivered or returned that has been used. I’m fine with that as I ain’t paying for other people’s mistakes.
K.
nor are you paying to supply parts to help diagnose faults. I have had customers who have asked if they can bring it back if it does not cure the fault
Dave
Yup, get asked that all the time, the same answer is given to all… no. Categorically, 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}, emphatically, no.
A parts supplier’s place is not to indemnify the repairer (be it trade or public) from their responsibility to correctly diagnose and identify the component/s required to repair the issue. The parts supplier’s job is to source the part at the best price possible and if required, to correctly identify the part number etc with the information presented.
In short, if you’re the person repairing any product, car, appliance, computer, whatever… it’s on you to correctly diagnose the problem and busted parts, nobody else.
If you muck that up, that’s on you. As is all responsibility and cost of it.
K.
Hi Ray,
I’ve learnt the hard way to never order PCB boards from trade suppliers as well.
If you order them direct from the manufacturer they will return them.
Also my first port of call would have been EMW for this board.
On the specific problem raised on this thread, later machines under revised ecodesign regulation must consume less than 0.1W iirc on standby, wheareas it used to be iirc 1W. For this reason, there are some compatibility issues with Indesit boards.
For some models, if the wrong user board/power board/comms cable combination is used, the machine will be dead. This is one reason it is advisable to check compatibility against the specific industrial code & serial number before ordering a pcb.
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