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Re: RULES
“The UKW Charter.
All Trade Members wishing to take advantage of the Directories and Repairs@ facilities on the site must be signatories to the UK Whitegoods Charter.
By signing the Charter, members are additionally agreeing to come under the jurisdiction of the Advisory Council should irresolvable problems be reported to it.”
This will neatly get round the problem of “Members” and “Subscribers”. Current Directory Listers who are not signatories should be given the opportunity to sign the Charter at the earliest opportunity. In future joining either list will require compulsory signing of the Charter.
Chris.Re: RULES
I think you read our minds Chris, Sean and myself were just on the phone talking about this.
I dont see signing up for the charter being a problem for most in the directories except for the 12 month guarantee on repairs and the PL insurance. If anyone in the directories cannot abide by this then they should not be listed.
JohnRe: RULES
I totally agree, if there are trade members in the directories who have not signed the charter then IMHO they must be advised that this is now prerequisit for their continued inclusion in the database.
As such they will now be required to log a copy of their P.L.I every twelve months with admin.
What say you John ?
S
Re: RULES
What we do do, what we can do and what we can’t….
We do require that anyone signing up to Repairs@ signs the charter, it has always been that way and always shall be as the AC was, at the point of the inception of Repairs@, virtually a reality.
Before then the directories were pretty much open TBH with little consideration given to the quality of service on paper. That said, not one of the companies listed is a cowboy to my knowledge and we’ve had zero complaints. I’d also point out that 90& (at least) of them are listed on Repairs@, so it’s a moot point in many ways and one that I do not see as worth pursuing at this point in time.
It would be better to draw a line in the sand and say, “from this point henceforth…”, easier, fairer and a damn sight less work.
To get the PL docs off any repairer on Repairs@ on an annual basis is not hard but it will eat up admin time, not so much the asking for it, more the chasing it down that’s the issue. However, I may have a rather cunning plan on that front so leave that one with me.
Signing the charter should not be a problem for anyone that isn’t a cowboy, that was the intent of it, to weed them out. If they haven’t got PL insurance then there’s no point in even asking for calls as they just won’t get them and, if we do find a policy lapsed you have to decide on what action that you wish taken as well. I’ll leave that one for you guys to figure out.
On another note, I haven’t as yet spoken to Alex, but I shall do that tomorrow as I’m in the office all day (Craig is off :?) and i’ll give him access to here as well given that he’s the substitute.
We also need to document all this for publication.
K.
Re: RULES
Before I put my foot in it for a second time. Are the members who provide service on repairs@ to the public covered by their own set of terms and conditions with regards the customers obligations. Or are we having a standard well written set like those that probably appear in fine print on the back of Ken’s invoices.
I think that this is an oppurtunity to show that obligations are required on both sides of any contract, including rules. It will also show a balanced approach and duty of care by the A.C. towards it’s members rights.
Sean
Like anything else the sale of services comes under the Sale Of Goods Act and as such we cannot refine the consumers rights any further in many ways, nor would we wish to. What we have to work with in the charter, a simple document that offers potential customers that any Repairs@ member offers service to at, the very least, that standard and that the standard is maintained actively with a procedure to deal with any infringement.
To attempt to foist any more T&C onto the repairers would be a folly right now IMO, maybe in the future it could be revisited, but for now I think the charter should suffice. When we need to get better to beat the competition we will, but right now there’s absolutely no point to it. The thing is that by using that simple charter and the other little nifty tools like Repairs@ etc. we can further the cause of those involved and demonstrate that we are capable of dealing with any issues should they be raised.
Show me another commercial entity that deal with 100+ individuals and offers such reassurance to a consumer? 😉
I think that writing a T&C for customers is a superb idea and I’ve always meant to do it for our sheets, probably would have if I still had them printed but I don’t anymore, no point. However that could be addressed quite cleverly from within Repairs@, simply and cheaply as well. So yeah, it’s worth looking at but lets sort our side of the fnce first then worry about the consumer’s side of things.
K.
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