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Hello,
We have a problem with our Samsung fridge freezer. We’re not quite sure if a door was left open or whether it just stopped working overnight, but we woke up one morning with some things melted/beginning to defrost.
The fridge doesn’t stay cool any more and things like Ice Cream start to melt in the freezer. When this happens, there is also no sound from the fridge freezer to indicate it’s working properly, usually theres a dull buzz you get with normal, working fridge freezers. We found a way around this by turning the fridge off (either by the fridge switch or the plug socket) and back on again. After a couple of seconds of doing this, the fridge freezer clicks into action and we can hear the sound it makes when it’s working, and the fridge and freezer start working correctly.
After a while, I’m not really sure how long, an hour or a few hours maybe, we will notice the fridge has stopped making the sound again and that the fridge temperature has warmed again. Again, the only fix is to turn it off and on again.
There is no indication as to why the fridge freezer stops working apart from the lack of sound, the lights at the top are the same as they always are (3 out of lights are lit).
Does anyone know what the problem could be? If you need more information then ask and I’ll do my best to provide it.
I’ve gone into the freezer and had the back panel off but nothing is frozen up there, same with the panel in the fridge. The problem seems to have gotten worse over time too, as we have to turn the fridge off and on again every 10/20 minutes now, the fridge isn’t even getting to 0 degrees before it stops cooling.
Thanks for any help!
Re: Samsung cool ‘n’ cool SR-L3916BSS
After removing everything that had screws in it to check if there was a problem anywhere, and after putting everything back again, everything seems to be working fine for the moment (14+ hours). I have no idea what was wrong, but having it switched off for an hour and checking everything out, something seems to have done the trick.
Re: Samsung cool ‘n’ cool SR-L3916BSS
probably faulty defrost heater, appliance never comes out of defrost because it cannot sense a temperature rise at the evaporator
Re: Samsung cool ‘n’ cool SR-L3916BSS
Hi
If the freezer is down to temperature and then switches off and wont restart until you switch off and back on again then yes the most probable cause is the defrost heater which w hold in stock.
Bryan samsung@ffrservicesco.uk
Bizarrely the fridge/freezer seems to work better late at night until the morning. Sometimes it stays on too long and the fridge gets too cool.
It’s frustrating haha.
Re: Samsung cool ‘n’ cool SR-L3916BSS
Still having problems with it. It just stops cooling sometimes, it eventually will come back on but only when the fridge gets close to room temp so it’s better/quicker to manually turn the fridge on/off.
Re: Samsung cool ‘n’ cool SR-L3916BSS
Hi: As johnsdad & r600a have stated above it’s probably due to a Faulty Defrost Heater & the only cure is to replace the unit.
r600a sells the parts you need as listed in his reply, just contact him and he will tell you exactly what you need.
If you don’t fancy doing the job yourself, you may want to take a look at the UKWG repairs@ feature to see if we list an Engineer in your area.
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