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HI,HAVE APROBLEM WITH A SAMSUNG AMERICAN STYLE F/F THAT WONT DEFROST. CHANGED HEATER ,TRIED ALL MICROTEMPS,ETC. STILL NO DEFROST ,ANY IDEAS?
Re: samsung fridge freezer RS20
Hi there.
When i was working at Expert we had shed loads of these.It must be the worst appliance i came across.I think the main problem is the fridge air return vent in the bottom of the fridge. there should be a poly block in there to restrict the +1 degree air flowing back to the bottom of the freezer evaporator and causing condensation and then over iceing the evaporator .then in turn unable to fully defrost.
This might be of some help.(If all else fails it will confuse the customer)
Re: samsung fridge freezer RS20
Ok I can tell you the exact problem with your fridge!
1. There IS DEFINATELY a design fault with the auto defrost matrix which causes the ventilation system to completely ice up and cause the fridge to overheat and the freezer over-ices trying to compensate.
2. As a result of this, the system has now been modified with an infra-red element behind the defrost cover which replaces the troublesome defrost matrix (lower left in the freezeer compartment).
3. Symptoms are: Ice on bottom of freezer comp. Overfreezing of freezer. Warm fridge. Ice in the vent behind grille in lower left of the FRIDGE compartment.
4. A 48hr defrost (no less than 48 hours) will buy you another three weeks of use before symptoms return.It is possible that your problem is just the defrost sensor… but I doubt it!
I HAD TO DO THE FOLLOWING TO GET PROBLEM FIXED!
I had the same problem with mine at 3 years old… a year outside its warranty. This was in September 2007, I was advised by a tech in Scotland that there is a design fault with the unit and there is a modification available. Samsung denied this and were not interested. I contacted Trading Standards and they advised me that the failure was not acceptable in such a short period and to contact Comet (the sellers) and demand a repair under UK trading standards law (see website). Comet sent SEVEN engineers out over the following four months, firstly they couldnt find the problem, then they eventually found out there WAS a design fault with these fridges and there WAS a modified part available. They ordered the part and found it wouldnt fit because the new modified fridges also had the inside modified to take the modified part! Then they got all the parts and Samsung didnt supply the fittings and were very vague on which fittings were needed. Eventually Comet twigged that due to total lack of technical support from Samsung, they would have to write off the unit with and give me a new one.
It is arriving on Thurs 14th Feb.I hope this solves your problem!
Simon.Re: samsung fridge freezer RS20
Simon,
Please refrain from making multiple posts with the same content as they will be deleted, treated as SPAM basically.
There is only one thing for sure and that is that the design of the rear evap cover has been changed, beyond that without facts and figures to back up the claims there is only supposition and assumption.
There is no infra red element for this series that I am aware of and, I have read the Samsung technical bulletins.
It actually sounds as if Comet either ordered or received the wrong part, either is entirely possible and that you are lucky that they agreed to offer a new one.
K.
Re: samsung fridge freezer RS20
simonsgl1 wrote:Ok I can tell you the exact problem with your fridge!
1. There IS DEFINATELY a design fault with the auto defrost matrix which causes the ventilation system to completely ice up and cause the fridge to overheat and the freezer over-ices trying to compensate.
2. As a result of this, the system has now been modified with an infra-red element behind the defrost cover which replaces the troublesome defrost matrix (lower left in the freezeer compartment).
3. Symptoms are: Ice on bottom of freezer comp. Overfreezing of freezer. Warm fridge. Ice in the vent behind grille in lower left of the FRIDGE compartment.
4. A 48hr defrost (no less than 48 hours) will buy you another three weeks of use before symptoms return.It is possible that your problem is just the defrost sensor… but I doubt it!
another underinformed idividualthis forum is designed to help, note chat bubbles
I HAD TO DO THE FOLLOWING TO GET PROBLEM FIXED!
I had the same problem with mine at 3 years old… a year outside its warranty. This was in September 2007, I was advised by a tech in Scotland that there is a design fault with the unit and there is a modification available. Samsung denied this and were not interested. I contacted Trading Standards and they advised me that the failure was not acceptable in such a short period and to contact Comet (the sellers) and demand a repair under UK trading standards law (see website). Comet sent SEVEN engineers out over the following four months, firstly they couldnt find the problem, then they eventually found out there WAS a design fault with these fridges and there WAS a modified part available. They ordered the part and found it wouldnt fit because the new modified fridges also had the inside modified to take the modified part! Then they got all the parts and Samsung didnt supply the fittings and were very vague on which fittings were needed. Eventually Comet twigged that due to total lack of technical support from Samsung, they would have to write off the unit with and give me a new one.
It is arriving on Thurs 14th Feb.I hope this solves your problem!
Simon.another underinformed idividual
this forum is designed to help, note chat bubbles
Re: samsung fridge freezer RS20
Point taken about the copy/paste thing, just saw two pretty much identical probs as i was typing reply to one of them. Sorry about that.
Based on the advice of several qualified engineers (such as yourselves) there is certainly a modification for this model and the original iffy part is no longer available… which was why Samsung sent out the infra red type defroster insisting that it is a replacement for the original, they also advised that there is some modification necessary to fit the part. The engineers did a lot of phoning around and it took them two weeks to find information supporting the fact that there is a problem with the original defrost unit in these fridges. The part was ordered and was compatible except that the fittings had also been modified. I had the said part sitting in my kitchen for two weeks while Comet attempted to get info from Samsung about the correct gas fittings but without much luck except that Samsung would send a big bag of assorted fitting down for them to play with. It was at this point they decided to stop inconveniencing me and take it away!
Its a pity Helo_75 that you have chosen to be condecending about everything I have said and brand me as “another underinformed individual” as my information was directly from professional engineers such as yourself who made a commendable effort to research and solve the problem over a two month period. Like you, they had not encountered the problem before either, but now as result of their efforts they are wiser. Perhaps in this case, it is you who were underinformed?
It may also be worth you reading my reply to your last comment on the other thread
SimonRe: samsung fridge freezer RS20
Hi All
There are NO infra red heaters for any of the SRS/RS/RL models what so ever,If your comet engineer received on then comet have supplied the incorrect part.
As like all manufacturers they all change desiegns and specifications throughout the years.
If we go back a few years and still today the MAYTAG/ADMIRAL fridge freezer heaters have a massive failure rate.
BEKO had a massive problem with compressors as those who worked for EXPERT APP can confirm,so much so I was changing at least 6 compressors a day.
If it was such a big problem then I would be filling my day repairing samsungs in the wide area that i cover,I dont by the way.
Bryan
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