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I have a Samsung RMS20CCMS American Style Fridge Freezer. We have it had it for only 2 weeks from new and it has become faulty.
From reading many of the posts on here I see that they all have similar problems when they do go wrong. Evaporator Covers, Defrost Sensor and Defrost Heaters etc. I assume that mine has a problem with one of these.
3 days ago we noticed that the freezer was not keeping ice lollies frozen but everything else was. The next day the fridge temperature display started to flash. There was nothing in the manual about that. I switched the machine off for 10 secs to see if it would clear. When it came back on the temperature was displayed wrongly for both freezer and fridge. It said -5 and 18 respectively. They were at -22 and 2 prior to this!
Still, the fridge and freezer were cold. We phoned Samsung and were advised to just leave it to see if it reset itself?!?! I couldn’t quite work out how that would happen though. 4 hours later the temperature readings increased and on inspection we realised that the machine was defrosting. We phoned Samsung again and they have an engineer coming out tomorrow (Friday). They said to switch the machine off for an hour and see if that cleared it anyway. It didn’t, so the man will come tomorrow.
Since then the display is effectively displaying what the interior temps are, i.e. Little or no coldness!!! The freezer usually between -1 and 1. The fridge is between 18 and 24. Twice in the last 24 hours the machine has kicked in and started to freeze. Last night it started to work and this morning the freezer was at -12 only for it to cut out and return to -1 again!!!
Does all this point to the usual suspects that have been regularly discussed on here? I don’t want the engineer giving me any excuses. Forewarned is Forearmed!!!
I know the machine has a 2 year warranty but I don’t want this happening all the time. £500 and 2 weeks use is poor. My previous “normal” Indesit machine lasted 13 years before needing replaced!!!
Any help would be appreciated.
Vidfletch
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