Samsung RS21DCNS not freezing/cooling properly

[thomo]

hello, this is my first post here and suprise suprise im after some help please.

we have the above freezer which is about 2.5 years old, its been fine but weve noticed recently that the display was reading -19 and 3 when infact the choc ices were melting inside.

I turned it on and off and it came back with new reading which was 0 and 7, tried the many power freeze and cooling but this did not work,

I then read many posts on here and decided to go for a total shut down for 48 hours and upon swithing back on it appeared to get colder but after 12 hours it had only made 6 ice cubes but was reading -11 and 3 on the front panel, so i stuck a small glss of water in and left for 4 hours, not even ice on the top! I then turned off and on again and it returned to 2 and 8 on the front panel. and has now started to go colder inside again upon this i suppose reset,ie turn on and off, so I suppose it has the ability to freeze and coll but doesnt seem to be able to hold it.

I dont know what to do next, is this an easy fixable job, a bolt on bit?? or do i need to call someone out???

Ive tried the repair link but I live near bath and there’s no-one listed in our area in your(UKW) database.

The wifes pulling her hair out

So my question is

whats wrong??

can it be fixed??

and do you know of anybody reputable to repair it if its a specialist joB???

many thanks

Colin

ps im not to technical but the fan spins at low level on the back of the machine and the machine is vibrating most of the time indicating its trying to get the temp down, it does sometimes then seem to get warm again.

[admin]

Re: Samsung RS21DCNS not freezing/cooling properly

The defrost cycle is propably at fault….

it could be:
1) defrost heater
2) A thermal fuse
3) a sensor

any one of these or a combination may require attention.

Unfortunately Samsung do not support the independents with access to support or technical help, therefore if we have no member in your area who can undertake this repair try phoning Samsung and ask for their local agent.

Sorry it’s not a lot of help

Kevin

[thomo]

Re: Samsung RS21DCNS not freezing/cooling properly

thnaks for answering so quick

that glass of water i put in has started to skin over with ice since the last turn on and off some 35 mins ago, but will probally heat up again soon.

cricky i might get 6 morre ice cubes at this rate

[jayzee]

Re: Samsung RS21DCNS not freezing/cooling properly

HI,

I have a samsung RS21DCSV witha very similar problem. the fridge side seems fine but the freezer isn’t at the temperature diplayed and never cools down to the temperature wanted. ice cubes will freeze and unfreeze and this seems to have no reflection on the temperature diplayed.

from the previuos post it seems that this could be

1) defrost heater
2) A thermal fuse
3) a sensor

all of which make sense to me. the thermal fuse and sensor should surely be an easy swap to see if they resolve the problem. if so what do they look like/where are they located and where do I get replacments?

as it is only the freezer with problems I assume each of the items that could be at fault are duplicated in both the fridge and freezer and that the components in question work fine in the fridge.

I have taken the pannels off at the back of the fridge and freezer compartments and there are wires at the back attached to the evapourators which I assume is where some of the gubbins is.

I am pretty hands on with engines through to electricals so would like to avoid the cost of calling out an engineer unless completely necessary, at least at first until I have tried the obvious things.

It seems from what I have read, the engineers seem to be a little unprepared to solve problems with these f/f and just swap things over to try and solve the problem with out knowing for sure that they are at fault. sorry if i have offended any samsung engineers out there who don’t work like this. but if possible I would preffer to change the simple things first myself to see if they fix the problem.

thanks in advance for any help suggestions

J

[thomo]

Re: Samsung RS21DCNS not freezing/cooling properly

hi guys

after 3 months of the fridge freezer working properly again, it seems to be doing the same faults as listed above.

could it be this hot weather and the pretty tight space its kept in ie theres units all around and over the top of it, so its essntially built in???

or would this make no difference, if i need a repair are there any samsung engineers anybody knows of in the bath bristol area please

thankyou

[Dave_Conway]

Re: Samsung RS21DCNS not freezing/cooling properly

thomo wrote:if i need a repair are there any samsung engineers anybody knows of in the bath bristol area please

Have you tried repairs@ on here thomo (link below), that should provide someone hopefully 🙂

Dave.

[thomo]

Re: Samsung RS21DCNS not freezing/cooling properly

i tried but it said there are no engineers in my area at that point in april 2006

cheers

colin

[Dave_Conway]

Re: Samsung RS21DCNS not freezing/cooling properly

We’re constantly adding repairers to the database so it may be worth trying again or pop up your postcode and I’ll check for you 🙂

Dave.

[thomo]

Re: Samsung RS21DCNS not freezing/cooling properly

dave

sent you a pm

please can you respond today, as my wifes just lost another load of freezer food.

thankyou

colin

[thomo]

Re: Samsung RS21DCNS not freezing/cooling properly

forget that dave

think ive found a man in my area who knew his stuff, so hes coming tomorrow 😀

[Author]

Posts