My friend has problems with her fridge/freezer and we looked at the forums here. The machine cools properly, but after a while warms again and stays warm unless it is turned off and on again when the same thing happens. The diagnostic readout shows nothing. It seems the symptoms are a common problem and the advice here is that the defrost sensor, or heater is the likely culprit.
Using repairs@ she chose a repairer to come and fix it. She was surprised that the engineer did not do any tests apart from checking the gassing and said he did not know what the problem was and he would have to speak to Samsung. Today he called to say they have told him the control board needs replacing at a cost of hundreds of pounds. This seems to fly in the face of the advice given by the experts here.
We are sure he and Samsung have it wrong. Can anyone help please?