- This topic has 8 replies, 4 voices, and was last updated 18 years, 10 months ago by
.
-
Posts
-
A customer wants to buy one, he’s won over by the prospect of it being repairable in the future as he normally does his own appliance repairs wherever possible. It’s a bit much to ask for the service manual/circuit diagram/sequence chart etc. but I was wondering if it would be available in any form or does the DIY repair help just extend to easy and reasonably priced parts and tech support through the forums?
Re: service manual/circuit diagram/sequence chart
There’s no reason why, after the warranties start to expire why the wiring cannot be made available however, until we get to that point, I can’t really see any reason fro them being in the public domain.
As for a full service manual, no as that could expose us to possible insurance complications as you are, in effect, encouraging people with no or limited experience to have a go themselves.
K.
Re: service manual/circuit diagram/sequence chart
You could argue the same for supplying a circuit diagram though K. Having said that, Miele supply a wiring diagram under the lid of their washing machines although a customer wouldn’t find it unless they took off the lid.
I will tell him that he will be helped more than any other washing machine manufacturer he could buy from and that should be enough.
Re: service manual/circuit diagram/sequence chart
Very true, but I got a full wiring and logic diagram with a plasma TV a couple of years back but that doesn’t mean I have the first clue what to do with it or even what it means. 😉
However, yes, he will get more support I would imagine.
K.
Re: service manual/circuit diagram/sequence chart
That’s an interesting point you have brought up though Andy and I have to say that some while ago it was an idea to ‘tack’ such information at the back of the User Instruction Booklet? However as Ken points out regarding insurance complications, invalidated guarantees through user tampering and such like it can creat more problems than it solves and the idea dropped as a result.
ISE as a product is expanding, the new ISE 10 being added shortly to the product range. ISE as a brand comes as a full package that incorporates everything the consumer demands, reliability, second to none service back-up, longevity, fair pricing on replacement parts and servicing costs kept to a minimum. All designed to benefit the consumer as a competitive product in the marketplace but sold exclusively by independents primarily as a viable marketing venture to secure their future in this business.. 🙂
Wouldn’t this then be all very much compromised if we started publishing wiring diagrams, diagnostics, sequence charts, parts lists etc all into the public domain via UKW? I think it might? I think the guys out there flogging ISE right now might just have something to say about that? 😕
How many users would you think might just take the lid off and have a poke about before calling ‘the man out?’ Not too many I would imagine in the great scheme of things? But, armed with the sort of information you mention coupled with the free for all info UKW provides to any anonymous user then things may take a turn for the worst?
Just a though?
Re: service manual/circuit diagram/sequence chart
Are you trying to be my Nemesis or summat Martin? 😆
First you say “yay” then you say “nay”… 😆
I don’t see the harm, a lot of manufacturers will supply wiring diagrams, most of the Yanks have them in there, the Miele does and the ISE-10 will have anyways.
Personally I don’t see the harm as, as I said, if you don’t know what you’re doing with it then it’s of no use to you. And, as I also said before, the people that are going to have a pop themselves are going to do it anyway regardless of what we say but, being a bit more upfront and open may well encourage people to have a bit more faith in the brand as a whole.
Thing is with this stuff you can go round and round in circles trying to second guess consumers.
K.
Re: service manual/circuit diagram/sequence chart
If you are going to provide any tech information at all then perhaps a parts list would be most useful to engineer and public alike? Remember the cookers of yesteryear…they all had parts lists at the back of the instruction book and often an exploded diagram too.
This would mean that owners who would have a go at attempting a repair themselves would be able to access the parts via dealers who would be able to establish the competency of the user, and perhaps even advise them to use one of their engineers anyway?
Just a thought.
- You must be logged in to reply to this topic.