- This topic has 6 replies, 5 voices, and was last updated 22 years, 6 months ago by
.
-
Posts
-
Help!
I have a Servis M3025 washing machine that leaked in Febuary. An engineer came out inspected it and found no fault. ” weeks later it leaked again and caused a lot of damage. A 2nd engineer inspected the machine and found the main PCB had failed the door switch and motor!
Sinse then I have been involved in a legal dispute with Servis and without a washer!
After 7 months and a large legal bill Servis have been out and fitted a new PCB (motor was ok?) Machine has run ok and no fault found.
I believe the door must have come open (no other sign of water loss) is this possible. Or what else could of caused this?
A common one in the current crop of Servis machines is a blocked soap dispencer hose, but irrespective of that you really should pursue the retailer and not Servis UK as, in law, it is their responsibility under The Consumer Goods Act to provide an appliance that is “fit for the purpose”.
I’ve not seen any of that series with doors falling open during a wash and I’ve seen one or two, but I have seen the odd one that will burst onto spin during a wash which is the PCB that’s duff normally.
K.
reply
The module going into spin during wash would be favorite with me and a likely cause is an earthing of the element under electrical pressure,ie you won’t find it testing to earth “cold” with a 500v meggar.
Hope this helps.
Ted
From the point of view of the service engineer, this intermittent fault is one of the most difficult to find. Because this machine is computer controlled, you can’t diagnose things quite so readily. However, if the machine spins during a wash/rinse cycle this could cause water to come out of the soap dispenser and subsequently give the impression of a door leak. In this case it seems the engineer has carried out the correct repair process but as stated earlier your gripe is with the retailer.
If the machine “jetted into spin” during a wash cycle, yes. The water would “spew” out the soap dispenser and in serious cases the door would burst open. The pressure system notices the water level is down and then will call for more water to replace the loss.
The only evidence would be the door being open when discovered and perhaps the machine had moved from the normal position on the floor.
Another likely cause is overdosing or wrong detergent. The water would come out clean but there would be soapy streaks inside the cabinet under the soap dispenser. This is a very common scenario.
As stated earlier, intermittant faults or cases where it doesn’t manifest itself, very difficult to trace and effect a cure. You can’t fix a fault that isn’t there.
- You must be logged in to reply to this topic.