- This topic has 13 replies, 8 voices, and was last updated 21 years, 10 months ago by
.
-
Posts
-
This capacitor was taken from a 7 month old M2010. Next stage possibly a FIRE perhaps ❓
Luckily the customer could smell burning and switched it off 😯Martin
Re: Servis Tumble Dryer
Whats your point Martin, how many appliances and manufacturers use bought in components that fail?
Re: Servis Tumble Dryer
bonzaco wrote:Whats your point Martin,
No point at all mate, other than what I have already stated that is. Some may be interested in seeing the picture others may not be the least bit surprised I guess 🙄
Martin
Re: Servis Tumble Dryer
The only point I can make from a servicing point of view is thank god components do fail or we would all be unemployed
Kind Regards
KRe: Servis Tumble Dryer
I have seen a few of these go and not only on Servis t/d’s ,Incidentally Martin as the machine is seven months old how come they called you in ?
LawrenceRe: Servis Tumble Dryer
Here’s the thing…
These Servis dryers actually seemed to be okay as we didn’t get too many calls on them, but there again a dryer (non-self-condensing) is hardly a technical challenge to most designers. Apart from that chuffin’ Crosslee thing with the reset on the back, most irritating on the integrated version, but I digress. Components fail, it’s a fact of life and that’ll be that it may take two minutes or twenty years but it will happen beyond doubt with any electro-mechanical device. The trick is what is reffered to as the “mean time till failure”, i.e. how long the design life is and, on most budget components, the MTTF is lower than on better specc’d bits. The problem is, being engineers we often expect components to be over-engineered to avoid failure for as long as possible.
As I often remind the customer that gets a bit shirty, you could walk out tomorrow and buy a £60,000 Mercedes Benz and it could also break within week, what sort of tolerance for failure do you expect from a £2-500 washer (or whatever). And, Mercedes won’t give you an automatic exchange for a new one just because you demand it either! That usually shines a bit of perspective on it for them but it holds true for the trade as well, but I have to admit I side with the manufacturers and retailers on this kind of issue.
As for the specific case in point, it failed, caps do fail from time to time and sometimes with some spectacular results but there’s no sense in scaring the customer into thinking a fire was imminent IMO. Replace it, hope it’s not an ongoing problem (which it most likely isn’t) and get paid for the work. The only time I ever recommend an exchange is when I feel it is justified, either by the nature of the failure or the politics of the situation. As any Service Force or ex-Zanussi agent here will tell you that comes from a good education in dealing with customers and failures. 😉
K.
What you’re describing is a statistical analysis based on a “standard distribution curve”. The life of each component has to fall within the limits chosen – typically 95 – 98{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} “confidence limit”. This is obviously designed to ensure that components should reasonably survive the first year; typically the peak of the distribution curve will be about 3 years down the line, ie maximum risk of component failure will be at that approximate time.
However, this assumes that the machine is used according to the “model usage plan”. Which is, of course, rubbish. The plan says 4 wash loads a week, similar for drying and so forth. Well, we all know what happens next, don’t we? People with big families in straitened circumstances buy cheap machines, which get pounded and therefore don’t fit the model………
They will also stuff the tumble dryer as full as possible, thus causing the capacitor to operate for longer (especially on a reverser), gets hot, produces black worms.
There rests the case for the prosecution, M’lud.
Penguin.
Re: Servis Tumble Dryer
Lawrence wrote:Incidentally Martin as the machine is seven months old how come they called you in ?
The machine resides in ‘Commercial Premises’ a pub actually and Servis refused to honour the guarantee.
Martin
Re: Servis Tumble Dryer
Sounds about right 🙄 I deal with an hotel who have an M3022 in the staff house ,Retailer ” no warranty problems at all sir ” SUK “every warranty problem under the sun ” Still, keeps me busy.
LawrenceRe: Servis Tumble Dryer
Changing the topic slightly towards the commercial premises and domestic appliance slant.
Recently we got involved in a case where a major retailer had sold a nursing home a range cooker, subsequently they refused to honour the extended warranty, the policy was refunded but the customer took it a step further maintaining they had told the sales staff where the appliance was going and the use it was going to get.
They won, the retailer settled two days before the court hearing and got a full refund on the appliance and compensation towards the chargeable repairs we had carried out.
Dave.
Re: Servis Tumble Dryer
Martin wrote:The machine resides in ‘Commercial Premises’ a pub actually and Servis refused to honour the guarantee.
Quite right IMO. Many customers don’t seem to understand the “domestic” bit of domestic appliance, that means they were not designed for extended use in pubs, clubs, hairdressers, retirement homes etc. etc. and it is unfair to expect the appliance to cope in such environments. Sadly a lot of retailers don’t seem to understand that either. 😕
As for Servis, well GBDAR did tell me to repair a washer in a pub even though I did query it at the time.
K.
Re: Servis Tumble Dryer
Its interesting that the CAP in the photo is the plastic type……..hope you replaced it with a metal clad type which is much more suited to the warm enviroment of the inside of a tumble dryer and performs better under heavy usage.
kheath
Re: Servis Tumble Dryer
kheath wrote:hope you replaced it with a metal clad type which is much more suited to the warm enviroment of the inside of a tumble dryer and performs better under heavy usage.
Good Heavens no! 8)
Only the manufacturers approved, original and genuine plastic 10 mf rated firestick 😉
Besides the only metal clad ones I carry are Bosch, we are talking Servis here, come on play the game!8O
Martin
- You must be logged in to reply to this topic.