Sharp oven door lock won’t engage

[Winniedan]

We have recently moved into a house where a new kitchen has been fitted with 2 new sharp ovens, they have the pyr self cleaning function which is new to me but tried it the other day. I selected the cycle on the first oven and the door locks and the cleaning cycle completed in a couple hours no problem but the second oven the door won’t lock (the pin/latch doesn’t move down to lock the door), have removed oven and when I touched the latch with a magnetic screwdriver it engaged and operated fine so I’m guessing the motor is operating ok? I will try and get pics added tonight but all the wiring seemed ok no terminals missing or broken wires.

thank you all in advance for any help.

[don]

Some of the Sharp ovens did have a five year warranty, what is the model number please before you dive in too deep.

Don

[Winniedan]

thank you for reply

Model : K-61V28BM1-EN
Type : N000000000C66228V1

the pyr program will start but about 15 mins in when the oven gets warmed up the oven stops and err6 appears on display, I have tried to find error code but no luck but can only think it’s because the door lock isn’t engaged so must be some kind of safety feature???

thank you.

[don]

That model has a two year warranty.

If no one else comes up with a solution I would give Sharp support a ring on 0333 5777230.

Don

[Winniedan]

Thank you Don, I just hope the people we bought house from have registered for warranty as we didn’t purchase them and there’s no documentation left in house.

[Author]

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