Siemens F/Fzr obsolete after 5 years?

[bagman]

Went to a Siemens F/Fzr this afternoon (KG39NVW30G/01).
PCB/ control module at the top had gone down so I phone my local supplier and was happy to find out that it was a reasonable £80 retail. Great I thought, customer will be very happy at that price.
Only to find that the part is no longer available 🙁 Siemens have made it obsolete after only five years!
I thought they had to stock parts for seven years minimum?

[Martin]

Re: Siemens F/Fzr obsolete after 5 years?

The part is still available. It forms part now of the full console assembly. Please reorder : 00705779

[bagman]

Re: Siemens F/Fzr obsolete after 5 years?

Thanks Martin, I was given the part no. 705702. Does that correspond with your info, and is the price still the same?

I’ll ring the customer up and give him the good news.

Thanks again.

Trev

[electrofix]

Re: Siemens F/Fzr obsolete after 5 years?

martin is correct

go to

http://www.siemens-home.bsh-group.com/u … pare-parts

you can look for yourself electronic panel is item 0151 but if you open it it says use item 0161

Dave

[bagman]

Re: Siemens F/Fzr obsolete after 5 years?

Still obsolete when we try to order new part no.
Customer referred to Siemens, he’s going to let me know what happens.

[kwatt]

Re: Siemens F/Fzr obsolete after 5 years?

bagman wrote:I thought they had to stock parts for seven years minimum?

No.

There is no legal requirement to stock spare parts for any period of time at all, a total myth.

http://www.ukwhitegoods.co.uk/help/spar … nd-the-law

K.

[bagman]

Re: Siemens F/Fzr obsolete after 5 years?

Hmmm, learn something new every day.
Thanks Ken.

[electrofix]

Re: Siemens F/Fzr obsolete after 5 years?

well appliance care show it in stock

Dave

[bagman]

Re: Siemens F/Fzr obsolete after 5 years?

I don’t know what to think now.
Wonder if that’s old stock, or when you actually order it the basket shows up as not available (Like it does on BSH)?

I’m waiting on the customer to get back to me after he’s contacted Siemens. See what they say.

[Martin]

Re: Siemens F/Fzr obsolete after 5 years?

bagman wrote:I don’t know what to think now.

I do. I have an account with them (BSH) and not only does my log-in account say that the part is in stock but I rang them and (no prizes for guessing) it’s in stock….! :tup:

[bagman]

Re: Siemens F/Fzr obsolete after 5 years?

Thanks (again) Martin, and the rest of those that helped.
I’ll contact my supplier tomorrow and see what the hell is going on. I’ve never had this before, they’re normally very good, but they insisted that it was not available at all.
Probably cost me a job, not happy 🙁

Trevor

[Author]

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