Siemens washer/dryer problem

[Felix64]

Hi, I’ve got a mysterious problem with our Siemens WXD1260 washer/dryer. Please bear with me because I’m a bit of a DIY numpty. We had it installed 7 years ago in our new fitted kitchen and it’s been pretty reliable until a few weeks ago, at which point it stopped drying, leaving the clothes wetter than at the start of a dry cycle, or stopping during the cycle with a F04 fault (supposedly signifying a pump or outlet hose blockage). I called out a domestic appliance engineer who confidently told me there was no problem with the machine, and the problem lay in the way it was installed; the machine’s outlet hose is connected to a 4ft extension hose so it can reach the trap under the sink, and he told me that the extension hose was too long for it to drain properly.
Since then though, I’ve been investigating further. Maybe the guy was right, because I found that just draining through the machine’s hose into a bucket, it still dries ok; in fact having thoroughly cleaned out the extension hose, it also works draining through both hoses into a bucket. However, when I connect the extension hose back into the trap under the sink, it stops working again. There’s no blockage there, the sink drains perfectly. And, when a dry cycle fails, even with a F04 fault, if I immediately put it onto an “empty” cycle, it drains ok.
So, has anybody any bright ideas? Maybe the installation isn’t ideal however I never realised at the time and it worked fine for long enough. I also know that maybe I should be thankful for getting 7 years reliable service from a washer/dryer, given the bad press they get; however given the evidence in front of me I’m not convinced buying a new one will be the answer. Do I need a domestic appliance engineer, a plumber, a new machine, or all of them?
Any advice much appreciated!

[electrofix]

Re: Siemens washer/dryer problem

have a really good look at the extension. especially the joint. i have had buttons and 5p ‘s get up hose and block the joint sometimes ie act like a flap valve

Dave

[Felix64]

Re: Siemens washer/dryer problem

I’d hoped this might be the cause too, the engineer that visited suggested it – indeed he found a button doing exactly that in the machine’s hose. However I removed the extension hose yesterday, peered down each end and gave it a thoroughly good clean with a bottle brush attached to the end of a drain cleaner. It’s as good as new now.

I was reading on this forum other people’s experiences of F04 faults on Bosch machines, though the symptoms were a bit different, and was wondering whether the pump could have gotten weaker over time. It seems to pump ok though I don’t know how strong it’s supposed to be. I’m struggling for an explanation when all the waste outlet seems to be clear.

[electrofix]

Re: Siemens washer/dryer problem

this type of pump wears and starts to drag. had a similar prob with a bosh auto not pumping all the water out. swopped pump and no probs after that

Dave

[Felix64]

Re: Siemens washer/dryer problem

electrofix wrote:this type of pump wears and starts to drag. had a similar prob with a bosh auto not pumping all the water out. swopped pump and no probs after that

Dave

Thanks for your help – is replacing the pump a job for a reasonably skilled engineer or could anyone do it?

[electrofix]

Re: Siemens washer/dryer problem

its not difficult. most of the time its 2 pipes and a plug. if there is no base on the machine you can access from underneath. lean the machine backwards at 45 degrees and see if you have access

Dave

[Felix64]

Re: Siemens washer/dryer problem

Thanks, I think I might give replacing it myself a go. Can you please tell me which part number I need for the WXD1260 assuming it would be best to get a genuine Siemens/Bosch spare rather than a generic one? Maybe I’m being blind but I couldn’t spot it in the shop link.

[electrofix]

Re: Siemens washer/dryer problem

go here

http://www.siemens-home.co.uk/customer- … pare-parts

put your full Enr in and you get a full parts breakdown

Dave

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