SMEG oven light stays on

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  • June 18, 2005 at 3:17 pm #130510
    Dave_Conway
    Participant

    Re: SMEG oven light stays on

    I would advise that you ask an engineer to carry out the repair in that case kurgan 😉

    Dave.

    June 21, 2005 at 7:54 am #130511
    kurgan
    Participant

    Re: SMEG oven light stays on

    service technician is coming today 😀

    July 2, 2005 at 11:34 pm #130512
    kurgan
    Participant

    Re: SMEG oven light stays on

    ok the technician came, fixed the unit

    all well

    then two days later he calls up, tells me hes going to send me the bill since the danish reseller of smeg will not pay it since the unit was bought outside denmark…

    so whats the deal with 2 year EU warranty!?!?


    btw. turns out the SMEG Microwave FME20ex I bought the same place is faluty too :/ dang!

    July 2, 2005 at 11:53 pm #130513
    Penguin45
    Participant

    Re: SMEG oven light stays on

    Kurgan,
    How long have you had the cooker? The two year warranty can be open to arguement, but the 1st year is mandatory. The UK experience with SMEG suggests that they are quite sensible with regard to “marginal” claims. I would suggest that you contact Smeg Denmark and see if you can sort this out that way.

    Regards,
    Penguin45.

    July 3, 2005 at 12:18 am #130514
    kurgan
    Participant

    Re: SMEG oven light stays on

    the so called *smeg denmark* is really just a reseller *witt* they have allready refused to pay the service bill (the service being performed by a service company of their choice) on the sole reason that they would not pay the service if the unit was not purchased in denmark…

    so much for eu warranty.

    Im calling the danish govenrmnet consumer department on monday to settle the situation..

    the bad thing is Im pretty sure Ill need a complete replacement of the microwave, it started out not being able to heat with the micro (grill ok) then i blew the fuse, now it just blinks all the time… :/

    July 4, 2005 at 9:26 am #130515
    kurgan
    Participant

    Re: SMEG oven light stays on

    Ive had the unit for about a year, but only installed it last week.

    I was promised 24months of manufacturer EU warranty

    July 4, 2005 at 11:59 pm #130516
    kurgan
    Participant

    Re: SMEG oven light stays on

    ok it appears that me contacting smeg international, made the difference.

    now everything seems to be in order 😀

    July 5, 2005 at 12:10 am #130517
    Penguin45
    Participant

    Re: SMEG oven light stays on

    Result – well done 😀 .

    Penguin45.

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