smeg oven temp fault

[electrofix]

smeg oven se335wh-5
serial 5323556

fitted a new thermostat to this oven from smeg (gen part)

customer is complaining temp is too low

been out and with 3 thermometers inside oven at various positions measured temp

set knob to 220 degrees oven does not get over 200

looked for adjustment on stat to tweek a bit but has none

any thoughts

dave

ps emails smeg and got

Thank you for your request,

Sorry but due to company policy i cannot advise how to dismantle or repair any appliance. if you are unsure of how to complete the repair you should contact a local engineer to complete the repair for you

very helpfull

[eastlmark]

Re: smeg oven temp fault

electrofix wrote:smeg oven se335wh-5
serial 5323556

fitted a new thermostat to this oven from smeg (gen part)

customer is complaining temp is too low

been out and with 3 thermometers inside oven at various positions measured temp

set knob to 220 degrees oven does not get over 200

looked for adjustment on stat to tweek a bit but has none

any thoughts

dave

ps emails smeg and got

Thank you for your request,

Sorry but due to company policy i cannot advise how to dismantle or repair any appliance. if you are unsure of how to complete the repair you should contact a local engineer to complete the repair for you

very helpfull

What was the original fault? Same thing at a guess? Assuming they are using fan setting, check it has the correct element in it, if its a multifunction oven then check both elements are working. Is the thermostat pilot light going out at 220 (set), 200 degrees (your temp reading) degrees? If the light is not going out then suggest a clamp meter to monitor the current drawn is constant and not cutting in and out from a bad connection somewhere other than the thermostat. Also check the door is shutting tightly- not worn out hinges.
Have plenty of complaints of ovens not hot enough but a thermometer check using a thermocouple over, say as 30 minute period, plotting the temps every 2 minutes or so usually prove it is working correctly.

there is no thermostat adjustment.

[electrofix]

Re: smeg oven temp fault

thanks for your thoughts in reply

“was this original fault” think so but element was changed first. customer fitted both parts but stat was supplied by us. part was gen stat from servast cant speak for element as he got it from another local firm who told him it was a genuine smeg part

light was going out when set at 220 which suggest element is ok and working (element is normal round fan element)

watch light go on and off for over 30 mins to let it settle but still below 200

dave

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