SMEG Part Numbers for Spares?

[admin]

Hi Folks,

Does anyone know of anywhere (on the WWW preferably) where you can look-up drawings/part numbers for spares for SMEG appliances (and any other manufacturers for that matter)?

I need a replacement freezer compartment/icebox door handle for a SMEG fridge (Model No: FAB28R03) but so far, all I’ve been sold/offered are the catch (i.e. the static part of the door lock mechanism, which isn’t what I need) or the complete door (presumably the whole assembly with the handle/flap and spring-loading mechanism attached) for about GBP40-50, which seems a bit excessive to fix a small plastic door handle/flap which is cracked.

I also wanted a spring-loaded door handle cover flap for SMEG stainless steel dishwasher (Type: 10135, Model: DWF 44.SS.1, Serial No: 05512 0402). I’ve now ordered the ‘door handle + cover’ from what appears to be SMEG’s UK service centre (http://www.smeg-service.co.uk) but I have a feeling (looking at some of the spare parts listed on some web sites) that all I really needed was a replacement cover flap (which had I know would have saved me about GBP12.00).

Unfortunately, it’s pretty difficult describing what you need over the phone or in e-mails, so I wondered if there were any technical drawing/parts lists available anywhere which you can look at before committing to buying things which may or may not be what you actually need.

Thanks in advance,

John.

[Dave_Conway]

Re: SMEG Part Numbers for Spares?

Hi John.

Sadly most of the UK manufacturers don’t have this facility, even we struggle at times to identify some parts.

To answer your specifics though:

Smeg FAB28 evaporator door – this has now been an updated part and you can only purchase the whole door and the part that it latches on to screwd to the side of the fridge:

Evap door – 696133684 – £48.39 ex VAT
Latch (may not be required) – 763850173 £14.40 ex VAT

Smeg DWF44.SS.1 door handle cover – this is virtually impossible to identify which one is which, hence the reason you have ended up ordering both I would imagine:

One is 762171541 – £2.35 ex VAT and the other 063251590 – £ £2.35 ex VAT. So with postage and VAT added, probably about right what you have ordered.

Hope this helps.

Dave.

[admin]

Re: SMEG Part Numbers for Spares?

Thanks Dave.

The need for drawings/pictures seems to be reinforced by the fact that you refer to the ‘evaporator’, whereas Service Care called it the ‘icebox’ and I called it the ‘freezer compartment’. If it’s that confusing referring to a fairly major part of the appliance, no wonder it’s difficult to know what to order when you get down to the smaller parts.
I really can’t understand the OEMs not having this information on the WWW, as it must cost them a fortune supplying (and updating) information to their resellers, approved service centres and independents, not to mention the extra time/effort required of their after sales/ support/spare parts departments trying to resolve the confusion.
I remember having a similar conversation a few years ago with a car manufacturer’s approved dealer, who received a massive pack of microfiche several times a year, containing a complete set of the drawings and part numbers.

Anyway, I’ll get down off my soapbox now and get back to the issue in hand…

The lady at Service Care said pretty much the same thing as you, that the evaporator door comes as a complete unit costing £40+, which I think I’ll pass on for the moment (I’ll see if I can reinforce the door handle with a piece of metal behind it, to stop it flexing/cracking when more force is needed when the door becomes frozen to the compartment).

Sadly, the latch is as you described, just the static part screwed to the side of the fridge, so the one I ordered and received is no real use to me in fixing the problem.

On the dishwasher front, the ‘door handle’ appears to be the spring-loaded flap itself (grey plastic) and the ‘cover’ appears to just be a rectangular sheet of metal which is glued to the handle, to match the exterior trim of the dishwasher (in this case stainless steel).
The handle appears to come with the two springs it needs, although they were out-of-stock when the door handle was shipped to me and in the meantime, one of the old ones has gone astray [or “been tidied-up” ;-)], so I’ll have to wait for the new springs before going ahead with the replacement. That said, SMEG Service charged me about £12.50 + P&P for the parts, so maybe the springs are not covered by the part numbers and prices you gave (either that or you get a trade discount price on them).

Anyway, looks like I’ll be able to fix the dishwasher soon, the fridge may take a little longer…

Thanks again,

John.

[Dave_Conway]

Re: SMEG Part Numbers for Spares?

Anonymous wrote:The need for drawings/pictures seems to be reinforced by the fact that you refer to the ‘evaporator’, whereas Service Care called it the ‘icebox’ and I called it the ‘freezer compartment’.

Yep, it’s the same thing. I know what you mean, exactly the same part can have various descriptions dependant on manufacturer etc 😕

Anonymous wrote:I really can’t understand the OEMs not having this information on the WWW, as it must cost them a fortune supplying (and updating) information to their resellers, approved service centres and independents, not to mention the extra time/effort required of their after sales/ support/spare parts departments trying to resolve the confusion.

Quite a few do now have this information on the web, they choose not to release that info to the public though. Mostly it is protected and they will isssue a user/pass to account holders etc.

I think (and hope) in time this will change as the appliance market becomes more diverse and spares identification becomes an admin nightmare, as you say, it costs a fortune, mainly in incorrect spares returns.

Virtually all, (if not all) of the US manufacturers have this info readily avalable to anyone on the web with online ordering facilities to go along with it.

We’ll catch up one day 😉

Dave.

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