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I got a call this morning from D&G asking if a new contract they’d snagged was okay with us.
Top marks to D&G for a decent rate on laundry (I’ll ignore the other two 😉 ) and for asking their agents for their opinion. Then taking onboard the comments made by the agents and trying to make it better and easier for everyone.
Absolutely brilliant to see that happening! 😀
K.
Re: Some Good News
Funny that I had a similar call. They said they wanted to avoid a repeat of the Brandt fiasco.
I’m sworn to secrecy what make they had in the pipeline. Laundry only, no cooking or refirigeation products.
Re: Some Good News
At last a realistic labour rate : 🙂 for laundry anyway ,I am going to ask if there will be any info on how to get into the damn floorcare products though(if anyone from D&G reads this I will be asking nicely!)because as we all know the higher the first fix rate the better all around,Havent repaired that many micros in a while though except the odd brandt . 😕
But as Ken said its nice to see them asking the opinion of the people at the sharp end 😀
LawrenceYep I have to say I’m more than a little impressed with the rate, which as Lawrence says is realistic, but mostly I’m impressed with the way it was dealt with so kudos to D&G. I think they got it absolutely spot on here.
You have no idea how happy I am to not be moaning about a WP for a change and actually praising them! 😆
K.
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