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Re: Sorry but I can’t do it……..
Phil wrote
Just a tenner?? I would of got the neighbours little sĀ£$t of a son back to make the machine and all the supplys to it more accessible.
They won’t have him anywhere the house, I told them to forward a copy of the bill to him to see if it pricks his conscience. Somehow I doubt it though :rolls: .
TC
Re: Sorry but I can’t do it……..
Lets hope they don’t take another view when you hand the bill over, hopefully they won’t try to claim it was your fault.
I have known technicians that will go out of there way, as you did, only to have the nice client suddenly turn rogue.
Many times I’ve heard stories from clients that did not add up and was not likely to have happened by the tech involved, happens to all of us when money is involved.
I had a call, luckily I was the senior tech for the area, an appliance that only leaked when used with towels.
1 hour 35 minutes of watching the appliance with towels in, all covers removed, guess what, no leak.
I had a phone call an hour later asking what had happened as the m/c leaked after I left.
I explained, client though told Customer Care Supervisor that I hadn’t removed the m/c and had only ran the m/c for 10 minutes and left and I had a bad attitude.
Luckily the tracker on the van and the start/end time on the laptop concurred, plus I photographed the appliance out with the covers off. š
The client complaining was the husband who had to admit he was not present at the time I called after the info I provided that I had gained by his really friendly wife who seemed more interested in talking to me than watching loose women, luckily they had an arguement on the phone whilst I was there and I gained some info that they could not deny if the arguement hadn’t taken place.
Clients are in general ok people, some though are idiots and all tend to turn into winkers when money is involved or they don’t get there own way.
One today was complaining of vibration from the cooker hood which had a replacement motor on Monday, I call and its all fine, but apparantly it never vibrated before, yeah cause everybody holds there hoods when its on.
Nope he was just being pedantic, it may well have vibrated a bit more than the last one, but no 2 appliances are exact and therefore any attempt by me to change the motor a 2nd time would have indicated that I too believed the hood to vibrate too much, if i could not cure it they would have insisted on further motor changes or a replacement hood.It could have been caused by several factures and I could have wasted hours there for nothing
I stood my ground and then left, I learned a long time ago when to walk away.
Re: Sorry but I can’t do it……..
lee8 wrote:if i could not cure it they would have insisted on further motor changes or a replacement hood.It could have been caused by several factures and I could have wasted hours there for nothing
What have we here then, a frank admission by lee8? …………….That he too encountered a combination of ‘it was alright until you touched it’ with a just a dash of ‘sorry but I can’t do it’.
Well, well…:wink:
Re: Sorry but I can’t do it……..
If I was perfect I wouldn’t be fixing appliances for a living now would I. :rolls:
In my defence though I was out of the house in in under 30 minutes. š
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