Spare part order

[karenz]

Please can someone help? I have received the spare part for my washing machine but it doesnt seem to fit. I ordered carbon brushes for the right model but the casing (armature) doesn’t fit flush as there are two bits of plastic (mounts?)sticking out underneath?

[kwatt]

Re: Spare part order

You’ll have to give us a bit more info to help.

We’d need to know what machine it is, make and model, the carbons that you have and if possible the make of motor in the machine.

K.

[karenz]

Re: Spare part order

Hoover Nextra 8
optima wash system
HNWF 7148

Carbons are red armature, L95MF7 printed on the carbon itself

motor ” C.E.SET MCA 52/64-148CY44 41015501″

Looking at the old carbons they are completely differnt in appearance to “new” ones! Which are black, different shape and carbons are “L94MF7”

[kwatt]

Re: Spare part order

What is the part number on the carbons that you got? Not the numbers on the carbons themselves, then I can check it.

K.

[kwatt]

Re: Spare part order

I think I’ve sussed it.

I think what’s happened is that you’ve ordered these ones:

http://shop.ukwhitegoods.co.uk/09200626 … on-brushes

They fit models with a SOLE motor.

What you really wanted was ones to fit the Ceset motor, which is these ones:

.uk/sv1202-ceset-washing-machine-washer-dryer-carbon-brushes

Considerably cheaper as well.

If you email Dave on spares@ukwhitegoods.co.uk he’ll sort it out for you.

K.

[karenz]

Re: Spare part order

Thank you sooooo much you’re a life saver especially seeing as I wasn’t expecting any reply at least til Monday
Many Thanks K

[karenz]

Re: Spare part order

Hi anybody/ K

I have emailed but not had any reply yet, so I am just checking should I just go ahead and order the ceset carbon brushes if they are the correct ones?

Thanks Karenz

[Dave_Conway]

Re: Spare part order

Hi,

No email received i’m afraid, could you resend please with the order number etc (assuming they Sole ones came from us).

Thanks

Dave

[karenz]

Re: Spare part order

Hi

I ordered from whitegoods on 11/07/13 item no 175126,
09200626 sole carbon brushes thinking they were for Hoover Nextra 8 HNWF 7148

karenz

[Dave_Conway]

Re: Spare part order

Thanks,

Yes, I thought it was that one but we’ve not had any e-mails from you regarding it.

If you reply to you “order update” email I will reply with return/exchange instructions. 🙂

Dave

[karenz]

Re: Spare part order

Sorry no order update email received, do you have correct email?

[Dave_Conway]

Re: Spare part order

karenz wrote:Sorry no order update email received, do you have correct email?

spares@ukwhitegoods.co.uk

[karenz]

Re: Spare part order

I am sorry but I don’t know where to find “order update” so will just return to site address.

thanks karenz

[Dave_Conway]

Re: Spare part order

Hi, send an email to the above please with the order number etc, please don’t just send it back as it’s the wrong address for returns and it won’t get dealt with.

Thanks.

[karenz]

Re: Spare part order

Hi
I have sent email to ukwhitegoods with all the order information, but still no address to return part as yet.

Many Thanks
K

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