Stoves Oven and Hob – Repair or Change?

[les_offers]

I have a Stoves 720GRa LP oven and a Stoves 700GWc hob, both purchased 3 years ago. Both were repaired just over a year ago, the ovens failing to reach their correct temperature for long after it was indicated and one of the rings on the hob failing to light with the ignition system. Much to my disgust, the same faults have now reappeared. My inclination is to cut my losses and replace them with a free standing dual fuel oven such as the Cannon C60DPX. Any thoughts or advice would be most welcome.

[wsts]

What are you using to test the temperatures and what temperatures are you getting on what settings ?

If you arent happy with your oven then you should send a letter to the MD at Stoves (Glen Dimplex) I am critical of a few of stoves appliances compared to the competition but they do react in a proper manner to any MD complaints, eg if you sent a letter in at the start of next week I would say you would have a response at the start of the week after, MD letters are not binned or ignored generally at Stoves.

[les_offers]

Re: Stoves Oven and Hob – Repair or Change?

I used a multimeter with a temp probe lead. I don’t expect it is very accurate but it does show that the oven warms up towards the set temperature but turns off and falls back about 10 – 20 deg C before reigniting. Each time it reignites it warms up a few degrees higher but it can take 30 minutes or more to get there. By the way these reading are taken after the oven has indicated that it is at the correct temperature. I haven’t kept a record of actual temperatures but I could run some tests again if you think it would help. In any case thanks very much for taking the time to reply.

[wsts]

Re: Stoves Oven and Hob – Repair or Change?

les_offers wrote:I used a multimeter with a temp probe lead. I don’t expect it is very accurate but it does show that the oven warms up towards the set temperature but turns off and falls back about 10 – 20 deg C before reigniting. Each time it reignites it warms up a few degrees higher but it can take 30 minutes or more to get there. By the way these reading are taken after the oven has indicated that it is at the correct temperature. I haven’t kept a record of actual temperatures but I could run some tests again if you think it would help. In any case thanks very much for taking the time to reply.

After the green light has come on to indicate that the oven has reached temperature I would actually expect it to be below the temperature that you are expecting to get, and for it to add a few degrees on each cycle as it is doing, if you did the same test on almost any electric fan oven you would see almost exactly the same thing happening until the temperature levels out, it does not actually sound like there is too much wrong with the oven and if I were still working for Stoves I definitely pass the oven, also on oven temperatures there is a manufacturers tolerance to take into account, most will be +/- 15oC but some are as high as 25oC.

Is there a reason that you felt the need to test it ? is it taking a long time to cook things ?

[les_offers]

Re: Stoves Oven and Hob – Repair or Change?

I tested the oven as it was not cooking food properly. I think the underlying cause is that it is taking far too long to reach the set temperature. My current workaround is to set the temperature about 2 – 3 gas marks higher than needed and turn the temperatgure down to the correct setting after about 30 minutes. Of course this wont work when you need a very high setting to start with.

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